Ashley Millbern

Go-getter
DISC Type : d

Senior Vice President, Consumer Group Customer Success at Intuit

San Diego, California, United States

Overview

Ashley Millbern is the Senior Vice President of Consumer Group Customer Success at Intuit, where she leads with a multidimensional perspective spanning finance, product, and marketing. A graduate of the Kelley School of Business, she is described by colleagues as a thoughtful, motivating, and highly effective leader who excels at turning vision into measurable results.


Ashley was one of only four employees to win Intuits 2021 CEO Leadership Award, selected from a pool of 82 nominees for being one of the "best of the best" leaders at the company.

Personality Overview

Self-Confident

Challenger

Direct & Candid

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Scaling Expert Networks
As a key part of her role, she focuses on combining human expertise with digital products and has spoken publicly on scaling expert networks for the AI era.
Customer Experience
Her career is centered on customer success. She publicly celebrated the launch of the first TurboTax flagship store, a key customer-centric initiative.
Leadership Development
Her leadership style is anchored in empowerment and building systems and leaders that scale. Colleagues praise her as an exceptional manager and mentor.

Media Appearances

How military service developed this leader's skills and her advice to .... Featured in Intuit Blog

See Now

Work History

2-2026
Senior Vice President, Consumer Group Customer Success at Intuit
6-2022 - 2-2026
Vice President, Consumer Group Customer Success at Intuit
8-2021 - 6-2022
Vice President of Finance, Intuit Customer Success and TurboTax Live at Intuit
1-2018 - 7-2021
Finance Director, TurboTax Live and Consumer Group Customer Success at Intuit
1-2015 - 12-2017
Director of Global Expansion, Rest of World Markets at Intuit

Education

B.S. Finance and International Studies from Indiana University - Kelley School of Business

More Information

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Exp : N/A Location : San Diego, California, United States Job Level : N/A Designation : Senior Vice President, Consumer Group Customer Success at Intuit
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Insights For Selling To Ashley

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ashley is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Ashley

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Ashley move?

  • Their decision making speed is somewhere in the middle.
  • Can Ashley take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Ashley

Personality Compatibility


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