Sergio Garibi Harper

Sharpshooter
DISC Type : CD

Director de operaciones at IntouchCX

Guadalajara, Mexico Metropolitan Area

Overview

Sergio Garibi Harper is a Customer Experience and Operations Director at IntouchCX with 15 years of experience leading global service organizations. He specializes in operational excellence and data-driven decision-making, holding a Lean Six Sigma Green Belt certification. Colleagues describe him as an outstanding professional with excellent analytical skills and business savvy.

He was named Company MVP in 2017.

Personality Overview

Precise But Practical

Thorough Evaluator

Rigorous & Demanding

They do not care very much about building rapport or relationships.  They respond well to strong and respectful communication. They put a lot of effort into ensuring personal success.

Topics They Care About

CX Strategy
His career is dedicated to leading customer experience programs and improving service delivery for global organizations.
Operational Excellence
He focuses on improving operational efficiency and building scalable processes, supported by his Lean Six Sigma Green Belt certification.
Data-Driven Decisions
He has a background in Business Intelligence and emphasizes implementing data-driven frameworks to guide operational strategy.

Media Appearances

Sergio has no verified media appearances

Work History

3-2024
Director de operaciones at IntouchCX
10-2022 - 3-2024
Director, Client Strategy at Beliveo Corporation
6-2021 - 10-2022
Director, Planning and Control at Beliveo Corporation
12-2018 - 6-2021
Training, Quality & Control Sr Manager at Beliveo Corporation
6-2017 - 11-2018
Training & Quality Sr. Manager at Beliveo Corporation

Education

9-2020 - 9-2022
Bachelor's degree from Universidad del Valle de México

More Information

Social Presence :

Prographics :

Exp : 16 Location : Guadalajara, Mexico Metropolitan Area Job Level : Mid-senior Designation : Director de operaciones at IntouchCX
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Insights For Selling To Sergio

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not spend too much time focusing on product tech or features
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sergio is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Sergio

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Sergio move?

  • If convinced, they can reach decisions quite fast.
  • Can Sergio take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Sergio

Personality Compatibility


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