Sergio Mazuela

Energizer
DISC Type : I

Subgerente de operaciones at SBPay

Chile

Overview

Sergio Mazuela is an operations leader with 25 years of experience in banking and retail finance, currently serving as the Deputy Manager of Operations at SBPay. He is an Auditor Accountant from IEB Guillermo Subercaseaux with deep expertise in credit cards and payment methods.

His career is marked by proven success in achieving financial goals and enhancing operational processes at major institutions like Banco de Chile and Scotiabank Cencosud, demonstrating a strong ability to form effective work teams.

He led the operational process redesign for the creation of Retail Financiero Cencosud, which involved merging three distinct financial entities.

Personality Overview

Imaginative

Enthusiastic

Relationship Oriented

They are friendly, approachable and love to make new connections.  They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Medios de Pago
A specialist in credit cards and payment methods with over two decades of experience leading payment departments at institutions like Banco de Chile and SBPay.
Operaciones Financieras
Manages financial operations at SBPay and holds a postgraduate diploma in Financial Services Operations Management from the Universidad de Chile.
Optimización de Procesos
Has a documented history of improving processes and identifying management issues, a key skill highlighted from his time managing operations at Scotiabank Cencosud.

Media Appearances

Sergio has no verified media appearances

Work History

12-2021
Subgerente de operaciones at SBPay
1-2019
Jefe Departamento Medios de Pago at Banco de Chile
Gerente de Operaciones en Retail Financiero Scotiabank Cencosud at CAT Administradora de Tarjetas S.A.
Gerente de Procesos Centrales at Cencosud Administradora de Tarjetas S.A.
Subgerente Procesos Financieros at Cencosud Administradora de Tarjetas S.A.

Education

2008 - 2011
Contador Auditor from IEB Guillermo Subercaseaux
2015 - 2015
Diploma Post Titulo Gestión de Operaciones de Servicios Financieros from Universidad de Chile

More Information

Social Presence :

Prographics :

Exp : 6 Location : Chile Job Level : N/A Designation : Subgerente de operaciones at SBPay
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Insights For Selling To Sergio

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Invite them for a lunch or a drink/coffee
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sergio is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Sergio

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Sergio move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Sergio take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Sergio

Personality Compatibility


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