Shahida Tabassum, CAD, CIS-ITSM, CSA

Critic
DISC Type : C

ITSM Developer Lead | ServiceNow Application Development/Support at AdventHealth

Greater Orlando, United States

Overview

Shahida Tabassum is an ITSM Developer Lead at AdventHealth, specializing in ServiceNow application development. Her expertise spans the full software development lifecycle, with a rich background in. NET, Mainframe technologies, and multiple databases. She is a graduate of Rajasthan Technical University and holds numerous certifications, including ServiceNow Application Developer, ITSM Implementation Specialist, and Salesforce Administrator.

Shahida has a robust history of progressing from legacy systems like COBOL and DB2 to modern cloud platforms. Her career showcases a consistent drive to adapt and master new technologies, moving from roles in Mainframe development at HP to leading ServiceNow initiatives in the healthcare sector.

Personality Overview

Precise

Negotiator

Critic

They don’t appreciate bells and whistles unless backed by data.  They are quite likely to negotiate on pricing or other key terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

ServiceNow Platform
As a certified ServiceNow Application Developer, Admin, and ITSM Implementation Specialist, this is her core area of professional expertise and current leadership focus.
IT Service Management
Her role as an ITSM Developer Lead and her specific certification in this area highlight this as a primary professional interest and responsibility.
Healthcare Technology
[Predicted] Her extensive tenure at AdventHealth, a major healthcare provider, suggests a strong interest in the application of technology within the healthcare industry.

Media Appearances

Shahida has no verified media appearances

Work History

11-2024
ITSM Developer Lead | ServiceNow Application Development/Support at AdventHealth
10-2022 - 11-2024
ITSM Developer | ServiceNow Application at AdventHealth
4-2018 - 10-2022
Web Developer at AdventHealth
9-2016 - 4-2018
System Analyst at Rotech Healthcare
1-2014 - 12-2015
Technical Analyst/CA Gen Developer at HP

Education

2007 - 2011
Bachelor of Technology - BTech from Rajasthan Technical University, Kota
1995 - 2007
High School from Kendriya Vidyalaya

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Orlando, United States Job Level : Mid-senior Designation : ITSM Developer Lead | ServiceNow Application Development/Support at AdventHealth
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Insights For Selling To Shahida

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shahida is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Shahida

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Shahida move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Shahida take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Shahida

Personality Compatibility


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