Shahida Tabassum, CAD, CIS-ITSM, CSA in

Shahida Tabassum, CAD, CIS-ITSM, CSA

Critic · DISC type C
ITSM Developer Lead | ServiceNow Application Development/Support at AdventHealth
📍 Greater Orlando, United States

Shahida Tabassum is an ITSM Developer Lead at AdventHealth, specializing in ServiceNow application development. Her expertise spans the full software development lifecycle, with a rich background in. NET, Mainframe technologies, and multiple databases. She is a graduate of Rajasthan Technical University and holds numerous certifications, including ServiceNow Application Developer, ITSM Implementation Specialist, and Salesforce Administrator.

Shahida has a robust history of progressing from legacy systems like COBOL and DB2 to modern cloud platforms. Her career showcases a consistent drive to adapt and master new technologies, moving from roles in Mainframe development at HP to leading ServiceNow initiatives in the healthcare sector.

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Experience
13 Years
Current Role
ITSM Developer Lead | ServiceNow Application Development/Support
Job Level
Mid-senior
Location
Greater Orlando, United States
Personality Overview

How Shahida shows up

Precise
Negotiator
Critic

They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms. They prefer to do logical analysis and value evidence over emotions.

Priorities

Topics Shahida cares about

ServiceNow Platform
As a certified ServiceNow Application Developer, Admin, and ITSM Implementation Specialist, this is her core area of professional expertise and current leadership focus.
IT Service Management
Her role as an ITSM Developer Lead and her specific certification in this area highlight this as a primary professional interest and responsibility.
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Career

Work history

11-2024
ITSM Developer Lead | ServiceNow Application Development/Support
AdventHealth
10-2022 - 11-2024
ITSM Developer | ServiceNow Application
AdventHealth
4-2018 - 10-2022
Web Developer
AdventHealth
9-2016 - 4-2018
System Analyst
Rotech Healthcare
1-2014 - 12-2015
Technical Analyst/CA Gen Developer
HP
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2007 - 2011
Bachelor of Technology - BTech
Rajasthan Technical University, Kota
1995 - 2007
High School
Kendriya Vidyalaya
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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