Shan Hu in

Shan Hu

Captain · DISC type DS
Vice President of Global Operations at Faire
📍 San Francisco, California, United States

Shan Hu is the VP of Global Operations at Faire, bringing extensive experience in scaling operations and customer experience. With a background from Bain and Harvard Business School, she specializes in leveraging data and AI to drive operational efficiency.

Outside of her professional life, Shan is dedicated to community service, actively translating customer feedback into actionable product insights. She also has a keen interest in the evolving landscape of fintech.

Shan is passionate about empowering entrepreneurs and small businesses through her work at Faire.

Read the full overview →
Experience
14 Years
Current Role
Vice President of Global Operations
Job Level
Senior
Location
San Francisco, California, United States
Personality Overview

How Shan shows up

Long-Term Thinker
Planner & Achiever
Decisive But Calm

They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Shan cares about

AI in CX & Operations
Shan recently shared how Faire's CX and Ops teams are embracing new roles and skills alongside AI, specifically mentioning tools like Decagon.
Customer Feedback
She collaborated with colleagues at Faire on how to translate customer feedback into actionable insights for product development to serve the community.
+4 more topics Login to view topics
Career

Work history

8-2023
Vice President of Global Operations
Faire
8-2019 - 8-2023
Head Of Operations
Faire
6-2018 - 8-2019
Director of Customer Experience
Faire
2-2018 - 6-2018
Business Development Strategy Lead
Alto Pharmacy
6-2017 - 12-2017
Head of Operations and Support
Tapingo
In the press

Media appearances

Faire's VP, Global Ops Shan Hu on CX team's AI enablement. Featured in YouTube
See now
Education
2014 - 2016
Master of Business Administration (MBA)
Harvard Business School
2005 - 2009
B.S.
University of California, Berkeley
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

Other Faire Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Shan. Free, 10 seconds.