Shan Hu

Captain
DISC Type : DS

Vice President of Global Operations at Faire

San Francisco, California, United States

Overview

Shan Hu is the VP of Global Operations at Faire, bringing extensive experience in scaling operations and customer experience. With a background from Bain and Harvard Business School, she specializes in leveraging data and AI to drive operational efficiency.

Outside of her professional life, Shan is dedicated to community service, actively translating customer feedback into actionable product insights. She also has a keen interest in the evolving landscape of fintech.

Shan is passionate about empowering entrepreneurs and small businesses through her work at Faire.

Personality Overview

Long-Term Thinker

Planner & Achiever

Decisive But Calm

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

AI in CX & Operations
Shan recently shared how Faire's CX and Ops teams are embracing new roles and skills alongside AI, specifically mentioning tools like Decagon.
Customer Feedback
She collaborated with colleagues at Faire on how to translate customer feedback into actionable insights for product development to serve the community.
Fintech Operations
Shan shared an exciting opportunity for someone passionate about #fintech to lead operations for Monzo's US business, indicating her interest in the sector.

Media Appearances

Faire's VP, Global Ops Shan Hu on CX team's AI enablement. Featured in YouTube

See Now

Work History

8-2023
Vice President of Global Operations at Faire
8-2019 - 8-2023
Head Of Operations at Faire
6-2018 - 8-2019
Director of Customer Experience at Faire
2-2018 - 6-2018
Business Development Strategy Lead at Alto Pharmacy
6-2017 - 12-2017
Head of Operations and Support at Tapingo

Education

2014 - 2016
Master of Business Administration (MBA) from Harvard Business School
2005 - 2009
B.S. from University of California, Berkeley

More Information

Social Presence :

Prographics :

Exp : 14 Location : San Francisco, California, United States Job Level : Senior Designation : Vice President of Global Operations at Faire
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Insights For Selling To Shan

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • During followups, use phone or text if needed, they should be fine
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Shan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Shan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Shan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Shan

Personality Compatibility


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