Shante Baker

Inspirer
DISC Type : id

Call Center Supervisor at Aditya Birla Minacs ( OnStar Account)

Clinton Township, Michigan, United States

Overview

Shante Baker is a Call Center Supervisor with experience managing the OnStar account at Aditya Birla Minacs. She focuses on personnel management, service quality, and training. She holds a Bachelor of Business Administration from the University of Michigan-Dearborn.

Personality Overview

Fast Adopter

Confident & Optimistic

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Service Quality Standards
Her role focuses on overseeing and managing personnel resources to ensure service quality and budgetary standards are consistently met.
Team Training & Development
Involved in analyzing call center training needs, developing programs, and coaching subordinates on organizational standards and performance.
Operational Management
Responsible for gathering procedural and product information and managing the effective use of personnel to meet service level goals.

Media Appearances

Shante has no verified media appearances

Work History

1-2011 - 6-2014
Call Center Supervisor at Aditya Birla Minacs ( OnStar Account)

Education

Bachelor of Business Administration (BBA) from University of Michigan-Dearborn
Associate of Science (AS) from Davenport University

More Information

Social Presence :

Prographics :

Exp : 3 Location : Clinton Township, Michigan, United States Job Level : N/A Designation : Call Center Supervisor at Aditya Birla Minacs ( OnStar Account)
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Insights For Selling To Shante

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Look like someone who is on top of their game

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shante is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Shante

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Shante move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Shante take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Shante

Personality Compatibility


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