Shaq Johnson

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DISC Type : cd

Executive - Enterprise Fraud Management at NAB

Docklands, Victoria, Australia

Overview

Shaq Johnson is an executive at NAB leading enterprise-wide strategy for fraud, scams, and financial crime prevention. With a background of over 17 years at ANZ in similar customer protection roles, he possesses deep expertise in fraud operations, analytics, and investigations. He also holds a certificate from Columbia Business School.

He is a strong advocate for leveraging technology and strategic industry partnerships to proactively build a robust "scam disruption ecosystem".

Personality Overview

Judgemental

ROI Conscious

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Fraud & Scam Prevention
Leads NAB’s efforts against fraud to protect customers, leveraging over 17 years of experience from his time in customer protection at ANZ.
Strategic Partnerships
Highlights collaboration with technology partners like BioCatch and other industry players as a key part of a proactive defense strategy against cybercriminals.
Combating Evolving Threats
Focuses on developing responsive strategies to combat sophisticated, borderless threats, emphasizing the need for continuous improvement in defenses.

Media Appearances

Shaq has no verified media appearances

Work History

2-2026
Executive - Enterprise Fraud Management at NAB
3-2025 - 12-2025
Executive - Customer Protection and Identity Services at ANZ
8-2023 - 3-2025
Executive - Customer Protection at ANZ
5-2023 - 12-2025
Chair of the Board of Directors at Australian Financial Crimes Exchange
7-2019 - 3-2025
Head of Customer Protection at ANZ

Education

4-2024 - 6-2024
Leading Strategic Growth from Columbia Business School
2010 - 2010
CAMS from ACAMS

More Information

Social Presence :

Prographics :

Exp : 17 Location : Docklands, Victoria, Australia Job Level : N/A Designation : Executive - Enterprise Fraud Management at NAB
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Insights For Selling To Shaq

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shaq is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Shaq

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Shaq move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Shaq take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Shaq

Personality Compatibility


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