Sharon Lee in

Sharon Lee

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Vice President, Contact Centre at HSBC
📍 Singapore

Sharon Lee is an experienced Vice President at HSBC, skilled in front, back, and middle office banking operations. Her expertise covers contact centre management, multi-channel optimisation, and sales quality assurance. She holds a BSc in Applied Accounting from Oxford Brookes University and has completed training in Scrum, reflecting a solid foundation in finance and agile methodologies.

Outside of her core responsibilities, Sharon actively participates in corporate culture, taking part in team events like the #HSBCSG CARE Easter egg hunt. She values being connected and responsive with colleagues and customers. She is a recognized high-performer, having been nominated for the HSBC Circle of Excellence in 2024.

In 2024, Sharon was honored to attend the Circle of Excellence in Jaipur, India, an event celebrating the banks most driven individuals and senior leaders.

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Experience
20 Years
Current Role
Vice President, Contact Centre
Job Level
Senior
Location
Singapore
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sharon cares about

Customer Experience
As Vice President of the Contact Centre, she is focused on delivering a 'greater customer experience' and has a background in multi-channel optimisation.
Agile Methodologies
Recently completed a 'Scrum: The Basics' certification, signaling an interest in applying agile principles to her work and team.
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Career

Work history

3-2021
Vice President, Contact Centre
HSBC
11-2019 - 3-2021
Vice President, Multi-Channel Optimisation
HSBC
3-2018 - 11-2019
Assistant Vice President, Business Oversight
HSBC
10-2014 - 3-2018
Assistant Vice President, Sales Quality
HSBC
1-2014 - 10-2014
Acquisition Sales Process and Compliance Officer
Citi
In the press

Media appearances

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Education
2013 - 2013
BSc (Hons) Degree in Applied Accounting
Oxford Brookes University
2008 - 2013
Accounting
ACCA
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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