Sharon Lee

Evaluator
DISC Type : Csd

Vice President, Contact Centre at HSBC

Singapore

Overview

Sharon Lee is an experienced Vice President at HSBC, skilled in front, back, and middle office banking operations. Her expertise covers contact centre management, multi-channel optimisation, and sales quality assurance. She holds a BSc in Applied Accounting from Oxford Brookes University and has completed training in Scrum, reflecting a solid foundation in finance and agile methodologies.

Outside of her core responsibilities, Sharon actively participates in corporate culture, taking part in team events like the #HSBCSG CARE Easter egg hunt. She values being connected and responsive with colleagues and customers. She is a recognized high-performer, having been nominated for the HSBC Circle of Excellence in 2024.

In 2024, Sharon was honored to attend the Circle of Excellence in Jaipur, India, an event celebrating the banks most driven individuals and senior leaders.

Personality Overview

Quality Focused

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Experience
As Vice President of the Contact Centre, she is focused on delivering a 'greater customer experience' and has a background in multi-channel optimisation.
Agile Methodologies
Recently completed a 'Scrum: The Basics' certification, signaling an interest in applying agile principles to her work and team.
Sales & Process Compliance
Previous roles at HSBC and Citi focused on sales quality, business oversight, and adherence to regulatory requirements and internal policies.

Media Appearances

Sharon has no verified media appearances

Work History

3-2021
Vice President, Contact Centre at HSBC
11-2019 - 3-2021
Vice President, Multi-Channel Optimisation at HSBC
3-2018 - 11-2019
Assistant Vice President, Business Oversight at HSBC
10-2014 - 3-2018
Assistant Vice President, Sales Quality at HSBC
1-2014 - 10-2014
Acquisition Sales Process and Compliance Officer at Citi

Education

2013 - 2013
BSc (Hons) Degree in Applied Accounting from Oxford Brookes University
2008 - 2013
Accounting from ACCA

More Information

Social Presence :

Prographics :

Exp : 20 Location : Singapore Job Level : Senior Designation : Vice President, Contact Centre at HSBC
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Insights For Selling To Sharon

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sharon is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Sharon

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Sharon move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Sharon take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Sharon

Personality Compatibility


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