Ryan Haultain

Researcher
DISC Type : Cs

Head of Support at Amazon

Seattle, Washington, United States

Overview

Ryan is the Head of Support for Amazons eero, where he leads customer support operations. He is a results-driven executive with expertise in project management, team development, and improving operational efficiency, holding both COPC CX and Certified Scrum Product Owner certifications.

Based in the Pacific Northwest, Ryan values family time and leverages smart home technology to enhance his home and yard, especially during the summer. He has a demonstrated passion for the products he helps support, sharing his own positive user experiences.

Unique fact: While at Best Buy, he received the "Renew Blue 50" award for achieving a top 50 employee engagement score among all managers.

Personality Overview

Self-Disciplined

Detail Oriented

Process Focused

They are always well-planned and adopt a systematic approach.  The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Topics They Care About

Global Support Strategy
He is actively expanding his support teams into new regions like APAC and building a globally dispersed network of vendor locations to enhance customer service.
Team Leadership
He focuses on motivating, training, and developing effective teams, with a proven track record of high employee engagement.
Customer Experience
His entire role revolves around shaping and improving the support experience for eero customers across the globe.

Media Appearances

Ryan has no verified media appearances

Work History

7-2022
Head of Support at Amazon
6-2014 - 7-2022
Apple at Apple
5-2004 - 5-2014
Territory Director - Support at Best Buy

Education

Education details unavailable from Kansas State University
Education details unavailable from Rockhurst High School

More Information

Social Presence :

Prographics :

Exp : 21 Location : Seattle, Washington, United States Job Level : Mid-senior Designation : Head of Support at Amazon
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid emotional and informal language, stay objective and to the point instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Ryan

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Ryan take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Ryan

Personality Compatibility


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