Shawn Grimes

Examiner
DISC Type : cs

Director of Managed Solutions at Grudi

Palmyra, Pennsylvania, United States

Overview

Shawn Grimes is the Director of Managed Solutions at Grudi Associates, bringing over a decade of specialized experience in Telecom Expense Management (TEM). His expertise encompasses account, contract, and inventory management for diverse clients. He holds a BS from Shippensburg University of Pennsylvania and is adept at developing processes and managing projects.

Before his career in telecommunications, Shawn spent 12 years in the travel industry, working with both Allegheny Airlines and Norwegian Cruise Lines. This background provides him with a unique perspective on customer service and operations management, blending corporate procedure with a focus on client relationships and support.

Unique fact: During his time in the airline industry, he developed and wrote revisions for several FAA-approved training manuals.

Personality Overview

Process Oriented

Unexpressive

Late Adopter

Being observant comes to them naturally.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Telecom Expense Management
He has over 10 years of experience in TEM, specializing in managing invoices, contracts, and inventory for public and private sector customers.
Contract Lifecycle Management
This is a key responsibility in his current director-level role, covering negotiation, compliance, and tracking deliverables for clients.
Travel & Aviation
Spent over two decades in the travel industry, including roles as a Flight Attendant and Instructor at Allegheny Airlines and with Norwegian Cruise Lines.

Media Appearances

Shawn has no verified media appearances

Work History

6-2011
Director of Managed Solutions at Grudi
11-2004
Supervisor, Voice & Data Customer Care at Grudi
1-1992 - 8-2003
Flight Attendant/Instructor at Allegheny Airlines

Education

1985 - 1989
BS from Shippensburg University of Pennsylvania
1982 - 1985
High School Diploma from Palmyra Area High School

More Information

Social Presence :

Prographics :

Exp : 32 Location : Palmyra, Pennsylvania, United States Job Level : Mid-senior Designation : Director of Managed Solutions at Grudi
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Insights For Selling To Shawn

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shawn is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Shawn

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Shawn move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Shawn take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Shawn

Personality Compatibility


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