Shawn Stoner

Inspirer
DISC Type : di

Director of Client Services at TaskUs

San Antonio, Texas, United States

Overview

Shawn Stoner is a BPO Executive and Director of Client Services at TaskUs, where he is a strategic partner for healthcare and fintech clients. A serial entrepreneur with a background in Entrepreneurial Studies from Wichita State University, he has a long history of leading large-scale operations and business development teams.

His entrepreneurial spirit is a core part of his identity, driving him to found his own businesses which has taught him vision, discipline, and urgency. This experience of building brands from the ground up complements and enhances his corporate leadership roles, providing a unique, hands-on perspective.

Unique fact: While at West Corporation, he successfully took a Jamaican call center company out of receivership and integrated its operations.

Personality Overview

Charming & Persuasive

Decisive

Confident & Optimistic

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Healthcare CX
His current role at TaskUs is focused on helping healthcare brands optimize business outcomes while improving the patient and provider experience.
AI in Healthcare
He is passionate about using AI to empower teammates, handle robotic functions, and enable staff to be more engaged and empathetic in patient interactions.
BPO Leadership
A BPO veteran, his career includes leadership roles as a President, Vice President, and Director, managing large teams and over $110 million in annual revenue.

Media Appearances

Shawn has no verified media appearances

Work History

10-2019
Director of Client Services at TaskUs
1-2017 - 9-2019
Vice President, Client Operations & Business Strategy at The Echelon Group LLC
1-2010 - 12-2016
Senior Director, Strategic Services at Anna®AI by TPG, Inc.
7-2005 - 1-2010
President and Managing Member at Resultant Contact Solutions, LLC
7-1998 - 6-2005
Director, Site Operations at West Corporation

Education

8-1984 - 5-1989
Entrepreneurship/Entrepreneurial Studies from Wichita State University

More Information

Social Presence :

Prographics :

Exp : 27 Location : San Antonio, Texas, United States Job Level : Mid-senior Designation : Director of Client Services at TaskUs
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Insights For Selling To Shawn

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product
  • Look like someone who is on top of their game

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shawn is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Shawn

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Shawn move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Shawn take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Shawn

Personality Compatibility


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