Shay A. Miller, MSHSA, CRCE-I in

Shay A. Miller, MSHSA, CRCE-I

Judge · DISC type Dc
Vice President of Revenue Cycle at Southwell
📍 Tifton, Georgia, United States

Shay is a seasoned Revenue Cycle Management Executive with over 20 years of progressive leadership in diverse healthcare settings. A results-oriented leader, he has a Masters in Health Services Administration from the University of Central Florida and extensive experience managing large teams and reporting to C-suite leaders.

He is a dedicated team builder who is passionate about recognizing strong performers and fostering a positive group dynamic. His focus on high-quality customer service extends to both patients and his own team, celebrating their dedication and successes in their craft.

Unique fact: He successfully obtained the "Patient Financial Communications Adopter" designation from HFMA for a previous hospital, highlighting his commitment to improving patient experience.

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Experience
21 Years
Current Role
Vice President of Revenue Cycle
Job Level
Senior
Location
Tifton, Georgia, United States
Personality Overview

How Shay shows up

Quality Focused
Fast But Wary
Demanding

More than the product, they care about the effectiveness of the product. They are not focused on building rapport and relationships. They respond well to strong and respectful communication.

Priorities

Topics Shay cares about

Revenue Cycle Ops
Possesses deep expertise managing all levels of revenue cycle operations for large, multi-state hospital systems and physician groups, with a focus on improving processes and profitability.
Team Building
Emphasizes recognizing top performers and fostering a positive team culture, as shown in his public posts about celebrating his team's dedication and success.
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Career

Work history

9-2022
Vice President of Revenue Cycle
Southwell
8-2021 - 7-2022
Senior Director of Revenue Cycle Management
Advanced Dermatology and Cosmetic Surgery
12-2013 - 6-2021
Director of Revenue Cycle
Flagler Hospital
6-2009 - 12-2013
Assistant Director of Patient Financial Services
Flagler Hospital
2-2007 - 10-2008
BO Director */CBO Director **/Assistant CBO Director
Physicians Regional Healthcare System
In the press

Media appearances

Southwell welcomes new Vice President, Revenue Cycle. Featured in MySouthwell (Southwell corporate blog)
See now
Shay Miller named VP for revenue cycle at Southwell. Featured in Albany Herald
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Education
2002 - 2004
Master of Science - MS
University of Central Florida
1997 - 2001
Bachelor of Science - BS
University of Central Florida
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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