Shay A. Miller, MSHSA, CRCE-I

Judge
DISC Type : Dc

Vice President of Revenue Cycle at Southwell

Tifton, Georgia, United States

Overview

Shay is a seasoned Revenue Cycle Management Executive with over 20 years of progressive leadership in diverse healthcare settings. A results-oriented leader, he has a Masters in Health Services Administration from the University of Central Florida and extensive experience managing large teams and reporting to C-suite leaders.

He is a dedicated team builder who is passionate about recognizing strong performers and fostering a positive group dynamic. His focus on high-quality customer service extends to both patients and his own team, celebrating their dedication and successes in their craft.

Unique fact: He successfully obtained the "Patient Financial Communications Adopter" designation from HFMA for a previous hospital, highlighting his commitment to improving patient experience.

Personality Overview

Quality Focused

Fast But Wary

Demanding

More than the product, they care about the effectiveness of the product.  They are not focused on building rapport and relationships. They respond well to strong and respectful communication.

Topics They Care About

Revenue Cycle Ops
Possesses deep expertise managing all levels of revenue cycle operations for large, multi-state hospital systems and physician groups, with a focus on improving processes and profitability.
Team Building
Emphasizes recognizing top performers and fostering a positive team culture, as shown in his public posts about celebrating his team's dedication and success.
Process Improvement
Committed to designing and enhancing operational workflows. This is supported by his background and his certification as a Certified Lean Agent.

Media Appearances

Southwell welcomes new Vice President, Revenue Cycle. Featured in MySouthwell (Southwell corporate blog)

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Shay Miller named VP for revenue cycle at Southwell. Featured in Albany Herald

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Shay Miller named VP for revenue cycle at Southwell. Featured in Yahoo Finance

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Work History

9-2022
Vice President of Revenue Cycle at Southwell
8-2021 - 7-2022
Senior Director of Revenue Cycle Management at Advanced Dermatology and Cosmetic Surgery
12-2013 - 6-2021
Director of Revenue Cycle at Flagler Hospital
6-2009 - 12-2013
Assistant Director of Patient Financial Services at Flagler Hospital
2-2007 - 10-2008
BO Director */CBO Director **/Assistant CBO Director at Physicians Regional Healthcare System

Education

2002 - 2004
Master of Science - MS from University of Central Florida
1997 - 2001
Bachelor of Science - BS from University of Central Florida

More Information

Social Presence :

Prographics :

Exp : 21 Location : Tifton, Georgia, United States Job Level : Senior Designation : Vice President of Revenue Cycle at Southwell
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Insights For Selling To Shay A.

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shay A. is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Shay A.

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Shay A. move?

  • They can take decisions very fast if you manage to convince them.
  • Can Shay A. take some risk or not?

  • The risks don’t matter much to them.

You And Shay A.

Personality Compatibility


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