Shelley Ingram

Initiator
DISC Type : Di

Vice President, Global Customer Success at Oleeo (Formerly WCN)

Austin, Texas, United States

Overview

Shelley is a senior SaaS executive with over 15 years of experience building and leading global customer success and professional services teams. A graduate of Stanford University and Northwesterns Kellogg School of Management, she has a consistent record of exceeding financial targets while maintaining high customer satisfaction.


Colleagues describe her as "unequivocally the best manager" they have known, highlighting her unique ability to unite diverse talents into a high-performing and engaged team.

Personality Overview

Risk-Accepting

Friendly Challenger

Impact-Oriented

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Success
Her career is centered on building and leading global customer success, professional services, and account management teams to ensure a high-caliber customer experience.
SaaS Revenue Growth
She has a strong history of exceeding financial targets and driving significant revenue growth, such as growing one business unit from $100k to $5M.
Building Great Teams
Recommendations repeatedly praise her as an exceptional and dedicated manager with a unique talent for creating high-performing teams and fostering employee happiness.

Media Appearances

Shelley has no verified media appearances

Work History

9-2016
Vice President, Global Customer Success at Oleeo (Formerly WCN)
12-2015 - 8-2016
Vice President and General Manager at Securimate (acquired in June 2016)
8-2014 - 11-2015
Senior Vice President Operations at Path Intelligence
7-2007 - 8-2014
Vice President, Professional Services, Account Management, and Customer Success at Lumesse ( formerly StepStone Solutions )
3-2000 - 7-2007
Director, Professional Services at Authoria

Education

1997 - 1998
Masters of Communication from Stanford University
1991 - 1994
MBA from Northwestern University - Kellogg School of Management

More Information

Social Presence :

Prographics :

Exp : 27 Location : Austin, Texas, United States Job Level : Senior Designation : Vice President, Global Customer Success at Oleeo (Formerly WCN)
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Insights For Selling To Shelley

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shelley is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Shelley

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Shelley move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Shelley take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Shelley

Personality Compatibility


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