Sherif Gayed

Enigma
DISC Type : Dic

VP, Customer Experience at Intuit

Mountain View, California, United States

Overview

Sherif Gayed is the VP of Customer Experience at Intuit, where he leads the Lighthouse Community. He is an expert in operational excellence and customer-centric strategy, with a background at eBay and Lionbridge. Described as a collaborative and tenacious leader, he studied Strategic Decision and Risk Management at Stanford University.

He is passionate about helping small and medium-sized businesses succeed, seeing it as a way to make a difference in peoples lives. His interests include leadership principles and American philanthropy, believing fundamentally that people are good and that small businesses are the backbone of the economy.

Unique fact: Sherif was the first leader at eBay to receive the prestigious Best of the Best Global Leader Award for his outstanding contributions.

Personality Overview

Hard To Convince

Persuasive & Assertive

Friendly Yet Blunt

They are likely to ask many questions and look heavily for supporting proof as well as information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Customer Experience
His entire career, current role as VP of Customer Experience, and personal headline are focused on customer obsession and end-to-end strategy.
Small Business Success
States a passion for helping small/medium businesses succeed and has posted publicly about the importance of industries dominated by small operators, like trucking.
Operational Excellence
Identified as an operational excellence expert, he designed and launched a worldwide Lean Six Sigma program during his time at Lionbridge.

Media Appearances

Sherif has no verified media appearances

Work History

3-2022
VP, Customer Experience at Intuit
11-2019 - 3-2022
Senior Director, Product Strategy & Operations at eBay
8-2018 - 11-2019
Senior Director, Buyer and Seller Experience at eBay
4-2017 - 8-2018
Senior Director, Global Consumer Selling (C2C) Initiative Lead at eBay
5-2003 - 9-2011
Senior Director of Operations & WW Lean Six Sigma Deployment Champion at Lionbridge

Education

2016 - 2016
Strategic Decision and Risk Management from Stanford University
2015 - 2015
Design Thinking and the Art of Innovation from Stanford University

More Information

Social Presence :

Prographics :

Exp : 25 Location : Mountain View, California, United States Job Level : Senior Designation : VP, Customer Experience at Intuit
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Insights For Selling To Sherif

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sherif is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Sherif

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Sherif move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Sherif take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Sherif

Personality Compatibility


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