Shilpi Sha

Questioner
DISC Type : c

Product Manager - Customer Experience at IDFC FIRST Bank

Mumbai, Maharashtra, India

Overview

Shilpi is a Product Manager at IDFC FIRST Bank, specializing in customer experience for vehicle loans. With a background in key account management at Tata AIG and a PGDM in Marketing Management, her approach is rooted in customer-centric solutions. A colleague commended her for her excellent customer-centric approach and end-to-end resolution skills.

Beyond her core role, Shilpi demonstrates a keen interest in the startup ecosystem, actively listening to business podcasts for industry insights. She is also a PM fellow at Next Leap, showing a commitment to continuous professional development in her field. Her focus is on aligning strategy with product requirements to deliver impactful results.

Shilpi was fascinated to learn from a podcast that 30 to 40 million people undertake long-distance journeys in India every single day.

Personality Overview

Value Seeker

Systematic

Cautious & Analytical

They prefer to fully evaluate every situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Customer Experience
Her current role at IDFC FIRST Bank is centered on this, and she holds certifications in "Customer Experience Trends" and "Design Thinking Customer Experience".
Product Management
This is her primary professional function and she is enhancing her skills as a PM fellow at the Next Leap program.
Indian Startups
She shares insights from startup-focused podcasts, such as AJVC's episode on Rail Yatri, and posts quotes from founders.

Media Appearances

Shilpi has no verified media appearances

Work History

12-2022
Product Manager - Customer Experience at IDFC FIRST Bank
6-2022 - 12-2022
Senior Manager at Tata AIG General Insurance Company Limited
6-2021 - 6-2022
Management Trainee at Tata AIG General Insurance Company Limited
7-2020 - 12-2022
Building at Brand Dekho
8-2020 - 10-2020
Growth Intern at WhiteHat Jr

Education

2019 - 2021
PGDM from Xavier Institute of Social Service
2015 - 2018
Bachelor of Commerce - BCom from St. Xavier's College (Autonomous), Kolkata

More Information

Social Presence :

Prographics :

Exp : 4 Location : Mumbai, Maharashtra, India Job Level : Middle Designation : Product Manager - Customer Experience at IDFC FIRST Bank
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Insights For Selling To Shilpi

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shilpi is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Shilpi

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Shilpi move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Shilpi take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Shilpi

Personality Compatibility


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