Shilpi Sha in

Shilpi Sha

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Product Manager - Customer Experience at IDFC FIRST Bank
📍 Mumbai, Maharashtra, India

Shilpi is a Product Manager at IDFC FIRST Bank, specializing in customer experience for vehicle loans. With a background in key account management at Tata AIG and a PGDM in Marketing Management, her approach is rooted in customer-centric solutions. A colleague commended her for her excellent customer-centric approach and end-to-end resolution skills.

Beyond her core role, Shilpi demonstrates a keen interest in the startup ecosystem, actively listening to business podcasts for industry insights. She is also a PM fellow at Next Leap, showing a commitment to continuous professional development in her field. Her focus is on aligning strategy with product requirements to deliver impactful results.

Shilpi was fascinated to learn from a podcast that 30 to 40 million people undertake long-distance journeys in India every single day.

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Experience
4 Years
Current Role
Product Manager - Customer Experience
Job Level
Middle
Location
Mumbai, Maharashtra, India
Personality Overview

How Shilpi shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shilpi cares about

Customer Experience
Her current role at IDFC FIRST Bank is centered on this, and she holds certifications in "Customer Experience Trends" and "Design Thinking Customer Experience".
Product Management
This is her primary professional function and she is enhancing her skills as a PM fellow at the Next Leap program.
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Career

Work history

12-2022
Product Manager - Customer Experience
IDFC FIRST Bank
6-2022 - 12-2022
Senior Manager
Tata AIG General Insurance Company Limited
6-2021 - 6-2022
Management Trainee
Tata AIG General Insurance Company Limited
7-2020 - 12-2022
Building
Brand Dekho
8-2020 - 10-2020
Growth Intern
WhiteHat Jr
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2019 - 2021
PGDM
Xavier Institute of Social Service
2015 - 2018
Bachelor of Commerce - BCom
St. Xavier's College (Autonomous), Kolkata
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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