Shiva Cohen-Kashi

Critic
DISC Type : C

VP Global Customer Services at Zoomin

Israel

Overview

Shiva Cohen-Kashi is a results-driven executive specializing in leading global post-sale operations for SaaS and enterprise technology firms. With a Master of Science from Tel Aviv University, she excels in scaling high-performing teams in customer success and professional services. Colleagues praise her professionalism, proactivity, and deep technical and business knowledge, noting her contributions to two successful startup acquisitions.

There is no publicly available information about Shivas personal life, hobbies, or interests outside of her professional and academic work. Her activities appear centered on her career in global customer services and her academic research.

She co-authored a publication on using entropy and information theory for optimal project management monitoring, demonstrating her expertise in data-driven strategy.

Personality Overview

Objective Thinker

Precise

ROI Driven

They like to take decisions independently and do not seek others' support often.  It is very likely that they will negotiate pricing or other important terms. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Global Service Scaling
Her career at Zoomin, Salesforce, and ClickSoftware consistently focuses on building and scaling global, cross-functional teams for post-sale services and delivery.
Customer Success Strategy
A core theme of her work is developing strategies for customer onboarding, adoption, and retention to maximize long-term value and drive service expansion.
P&L Management
Her roles as a VP and Senior Director, particularly at ClickSoftware in the EMEA region, have given her direct ownership and responsibility for P&L.

Media Appearances

Shiva has no verified media appearances

Work History

10-2021
VP Global Customer Services at Zoomin
10-2019 - 10-2021
Senior Director, Professional Services Practice at Salesforce
11-2017 - 12-2019
VP Customer Adoption & Partner Enablement at ClickSoftware
7-2013 - 10-2017
Senior Director of Professional Services - EMEA at ClickSoftware
4-2011 - 7-2013
Project Portfolio Manager at ClickSoftware

Education

2006 - 2013
M.Sc. from Tel Aviv University
2000 - 2004
Bachelor of Science (B.Sc.) from Ben-Gurion University of the Negev

More Information

Social Presence :

Prographics :

Exp : 14 Location : Israel Job Level : Senior Designation : VP Global Customer Services at Zoomin
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Insights For Selling To Shiva

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • Tell them what ROI they can expect

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shiva is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Shiva

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Shiva move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Shiva take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Shiva

Personality Compatibility


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