Shiva Cohen-Kashi in

Shiva Cohen-Kashi

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VP Global Customer Services at Zoomin
📍 Israel

Shiva Cohen-Kashi is a results-driven executive specializing in leading global post-sale operations for SaaS and enterprise technology firms. With a Master of Science from Tel Aviv University, she excels in scaling high-performing teams in customer success and professional services. Colleagues praise her professionalism, proactivity, and deep technical and business knowledge, noting her contributions to two successful startup acquisitions.

There is no publicly available information about Shivas personal life, hobbies, or interests outside of her professional and academic work. Her activities appear centered on her career in global customer services and her academic research.

She co-authored a publication on using entropy and information theory for optimal project management monitoring, demonstrating her expertise in data-driven strategy.

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Experience
14 Years
Current Role
VP Global Customer Services
Job Level
Senior
Location
Israel
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shiva cares about

Global Service Scaling
Her career at Zoomin, Salesforce, and ClickSoftware consistently focuses on building and scaling global, cross-functional teams for post-sale services and delivery.
Customer Success Strategy
A core theme of her work is developing strategies for customer onboarding, adoption, and retention to maximize long-term value and drive service expansion.
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Career

Work history

10-2021
VP Global Customer Services
Zoomin
10-2019 - 10-2021
Senior Director, Professional Services Practice
Salesforce
11-2017 - 12-2019
VP Customer Adoption & Partner Enablement
ClickSoftware
7-2013 - 10-2017
Senior Director of Professional Services - EMEA
ClickSoftware
4-2011 - 7-2013
Project Portfolio Manager
ClickSoftware
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2013
M.Sc.
Tel Aviv University
2000 - 2004
Bachelor of Science (B.Sc.)
Ben-Gurion University of the Negev
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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