Shivam Sharma in

Shivam Sharma

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Manager - Customer Success at Sprinto
📍 Delhi, India

Shivam Sharma is a Manager of Customer Success at Sprinto, leading a team focused on the LSMB segment. He drives customer retention and growth by developing scalable success frameworks. Shivam holds an MBA from Amity University and a certification in "Cybersecurity for Everyone. "

He demonstrates a keen interest in professional development and peer-to-peer learning through his active membership in RevGenius, a community for revenue-generating professionals. He also follows trends in remote work and team management.

Within two years at Sprinto, he advanced from Senior Customer Success Manager to Chief of Staff for Customer Experience, and then to his current manager role.

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Experience
7 Years
Current Role
Manager - Customer Success
Job Level
Middle
Location
Delhi, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Shivam cares about

Customer Success Frameworks
He is responsible for building scalable success frameworks and improving CX processes to drive customer outcomes, retention, and growth at Sprinto.
Cybersecurity & Compliance
He works at a cybersecurity automation company, holds a related certification, and shares content about compliance solutions like the Sprinto Trust Center.
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Career

Work history

10-2025
Manager - Customer Success
Sprinto
2-2025 - 10-2025
Chief of Staff - Customer Experience (Success, Implementation, Support & Solutions)
Sprinto
3-2023 - 2-2025
Senior Customer Success Manager
Sprinto
4-2023
Member
RevGenius
8-2022 - 2-2023
Customer Success Manager
SpotDraft
In the press

Media appearances

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Education
Master of Business Administration - MBA
Amity University
Bachelor's degree
Amity University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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