Shivam Sharma

Commander
DISC Type : D

Manager - Customer Success at Sprinto

Delhi, India

Overview

Shivam Sharma is a Manager of Customer Success at Sprinto, leading a team focused on the LSMB segment. He drives customer retention and growth by developing scalable success frameworks. Shivam holds an MBA from Amity University and a certification in "Cybersecurity for Everyone. "

He demonstrates a keen interest in professional development and peer-to-peer learning through his active membership in RevGenius, a community for revenue-generating professionals. He also follows trends in remote work and team management.

Within two years at Sprinto, he advanced from Senior Customer Success Manager to Chief of Staff for Customer Experience, and then to his current manager role.

Personality Overview

Strong-Willed

Candid & Clear

Risk-Taker

They prefer to be the ones controlling the conversation or defining the terms.  They respond better to strong and respectful interactions. They take a lot of pride in personal achievements.

Topics They Care About

Customer Success Frameworks
He is responsible for building scalable success frameworks and improving CX processes to drive customer outcomes, retention, and growth at Sprinto.
Cybersecurity & Compliance
He works at a cybersecurity automation company, holds a related certification, and shares content about compliance solutions like the Sprinto Trust Center.
B2B SaaS Growth
His role centers on driving customer satisfaction and growth, including renewals and expansion, within the B2B SaaS industry.

Media Appearances

Shivam has no verified media appearances

Work History

10-2025
Manager - Customer Success at Sprinto
2-2025 - 10-2025
Chief of Staff - Customer Experience (Success, Implementation, Support & Solutions) at Sprinto
3-2023 - 2-2025
Senior Customer Success Manager at Sprinto
4-2023
Member at RevGenius
8-2022 - 2-2023
Customer Success Manager at SpotDraft

Education

Master of Business Administration - MBA from Amity University
Bachelor's degree from Amity University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Delhi, India Job Level : Middle Designation : Manager - Customer Success at Sprinto
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Insights For Selling To Shivam

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Get to the point quickly instead of spending time doing small talk
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shivam is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Shivam

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Shivam move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Shivam take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Shivam

Personality Compatibility


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