Shivan Bhargava

Captain
DISC Type : DS

Director Customer Experience at airtel

Gurugram, Haryana, India

Overview

Shivan Bhargava is the Director of Customer Experience at Bharti Airtel, focusing on customer-centric digital transformation. A turnaround specialist with experience at Vodafone Idea and NIIT, he has a track record of driving growth across diverse industries. People who have worked with him describe him as a visionary, positive leader, and a master of people management.

Outside of his corporate roles, Shivan expresses a strong interest in leadership philosophy, often sharing insights on management styles and team motivation. He uses analogies from cricket to distill business lessons and believes in unconventional team-building activities, like cooking, to foster a positive workplace atmosphere.

Unique fact: He champions the idea that cooking together as a team can be a powerful tool to transform the workplace atmosphere through simplicity and collaboration.

Personality Overview

Long-Term Thinker

Output-Driven

Decisive But Calm

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer-Centric Strategy
As Director of Customer Experience, his entire role is dedicated to embedding customer-centricity into operations for over 380 million B2B and B2C customers at Airtel.
People Management
Recommendations consistently highlight his ability to connect with and manage people. He frequently posts about transforming team members into leaders and fostering a positive environment.
Execution over Strategy
He has explicitly shared his belief that "Execution trumps strategy every single time, " using the 2023 Cricket World Cup as a prime example of this philosophy in action.

Media Appearances

Shivan has no verified media appearances

Work History

3-2025
Director Customer Experience at airtel
4-2023 - 2-2025
CEO - AP, Telangana & Kerala states at airtel
12-2021 - 3-2023
CEO - AP & Telangana Circle for Bharti Airtel Ltd at airtel
6-2020 - 11-2021
Cluster Business Head, East India at Vodafone Idea Limited
9-2018 - 6-2020
Business Head, Kolkata & ROB Region at Vodafone Idea Limited

Education

1993 - 1995
PGDBM from Institute of Management Technology, Ghaziabad
1988 - 1992
Engineer's Degree from Nagpur University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Gurugram, Haryana, India Job Level : Mid-senior Designation : Director Customer Experience at airtel
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Insights For Selling To Shivan

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Focus on the results that your product produces, expect some strategic questions in return
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shivan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Shivan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Shivan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Shivan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Shivan

Personality Compatibility


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