Shivan Bhargava in

Shivan Bhargava

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Director Customer Experience at airtel
📍 Gurugram, Haryana, India

Shivan Bhargava is the Director of Customer Experience at Bharti Airtel, focusing on customer-centric digital transformation. A turnaround specialist with experience at Vodafone Idea and NIIT, he has a track record of driving growth across diverse industries. People who have worked with him describe him as a visionary, positive leader, and a master of people management.

Outside of his corporate roles, Shivan expresses a strong interest in leadership philosophy, often sharing insights on management styles and team motivation. He uses analogies from cricket to distill business lessons and believes in unconventional team-building activities, like cooking, to foster a positive workplace atmosphere.

Unique fact: He champions the idea that cooking together as a team can be a powerful tool to transform the workplace atmosphere through simplicity and collaboration.

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Experience
10 Years
Current Role
Director Customer Experience
Job Level
Mid-senior
Location
Gurugram, Haryana, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shivan cares about

Customer-Centric Strategy
As Director of Customer Experience, his entire role is dedicated to embedding customer-centricity into operations for over 380 million B2B and B2C customers at Airtel.
People Management
Recommendations consistently highlight his ability to connect with and manage people. He frequently posts about transforming team members into leaders and fostering a positive environment.
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Career

Work history

3-2025
Director Customer Experience
airtel
4-2023 - 2-2025
CEO - AP, Telangana & Kerala states
airtel
12-2021 - 3-2023
CEO - AP & Telangana Circle for Bharti Airtel Ltd
airtel
6-2020 - 11-2021
Cluster Business Head, East India
Vodafone Idea Limited
9-2018 - 6-2020
Business Head, Kolkata & ROB Region
Vodafone Idea Limited
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1993 - 1995
PGDBM
Institute of Management Technology, Ghaziabad
1988 - 1992
Engineer's Degree
Nagpur University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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