Shivan Bhargava in

Shivan Bhargava

Captain · DISC type DS
Director Customer Experience at airtel
📍 Gurugram, Haryana, India

Shivan Bhargava is the Director of Customer Experience at Bharti Airtel, focusing on customer-centric digital transformation. A turnaround specialist with experience at Vodafone Idea and NIIT, he has a track record of driving growth across diverse industries. People who have worked with him describe him as a visionary, positive leader, and a master of people management.

Outside of his corporate roles, Shivan expresses a strong interest in leadership philosophy, often sharing insights on management styles and team motivation. He uses analogies from cricket to distill business lessons and believes in unconventional team-building activities, like cooking, to foster a positive workplace atmosphere.

Unique fact: He champions the idea that cooking together as a team can be a powerful tool to transform the workplace atmosphere through simplicity and collaboration.

Read the full overview →
Experience
10 Years
Current Role
Director Customer Experience
Job Level
Mid-senior
Location
Gurugram, Haryana, India
Personality Overview

How Shivan shows up

Long-Term Thinker
Output-Driven
Decisive But Calm

Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Priorities

Topics Shivan cares about

Customer-Centric Strategy
As Director of Customer Experience, his entire role is dedicated to embedding customer-centricity into operations for over 380 million B2B and B2C customers at Airtel.
People Management
Recommendations consistently highlight his ability to connect with and manage people. He frequently posts about transforming team members into leaders and fostering a positive environment.
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Career

Work history

3-2025
Director Customer Experience
airtel
4-2023 - 2-2025
CEO - AP, Telangana & Kerala states
airtel
12-2021 - 3-2023
CEO - AP & Telangana Circle for Bharti Airtel Ltd
airtel
6-2020 - 11-2021
Cluster Business Head, East India
Vodafone Idea Limited
9-2018 - 6-2020
Business Head, Kolkata & ROB Region
Vodafone Idea Limited
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1993 - 1995
PGDBM
Institute of Management Technology, Ghaziabad
1988 - 1992
Engineer's Degree
Nagpur University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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