Shivani Dwivedi

Questioner
DISC Type : c

Talent Development + Knowledge Management HEAD along with innovista champion responsibility at Tata Consultancy Services

Mumbai, Maharashtra, India

Overview

Shivani Dwivedi heads Talent Development and Knowledge Management at Tata Consultancy Services, focusing on the Advanced Drug Development platform. An alumna of IIM Bangalore and NIT Raipur, she specializes in using AI and Knowledge Management to enable SMART operations and drive organizational excellence through innovative strategies.

Outside of her core role, Shivani is passionate about the business applications of technology, seeing it as a field that "opens new horizons. " She is an experienced event host and holds deep respect for strong, knowledgeable women in leadership positions.

Unique fact: Early in her career, she was involved in the Prime Ministers Trophy Presentation at the Bhilai Steel Plant, showcasing her public speaking skills from the start.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Knowledge Management
Believes healthy Knowledge Management is the "blood running through any organization" and is the key to solving a wide range of associated business problems.
AI in Operations
Champions the use of Artificial Intelligence to achieve operational excellence, including in major corporate initiatives like global timesheet implementation and secure workplace programs.
Talent Development
Leads talent management transformation, including talent acquisition and development, to streamline operations and reduce overhead for a key product platform at TCS.

Media Appearances

Shivani has no verified media appearances

Work History

10-2021 - 6-2025
Talent Development + Knowledge Management HEAD along with innovista champion responsibility at Tata Consultancy Services
12-2019 - 11-2021
Knowledge Management Specialist at Tata Consultancy Services
6-2020 - 4-2021
Program Director in Corporate HR at Tata Consultancy Services
4-2004 - 9-2004
Module Leader of Delivery 25 Project at Tata Consultancy Services
3-2002 - 3-2004
eBusiness Program Manager at Tata Consultancy Services

Education

6-1999 - 3-2001
PGDM from Indian Institute of Management Bangalore
1991 - 1995
BE from National Institute of Technology Raipur

More Information

Social Presence :

Prographics :

Exp : 11 Location : Mumbai, Maharashtra, India Job Level : N/A Designation : Talent Development + Knowledge Management HEAD along with innovista champion responsibility at Tata Consultancy Services
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Insights For Selling To Shivani

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shivani is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Shivani

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Shivani move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Shivani take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Shivani

Personality Compatibility


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