Shunail Jiwani in

Shunail Jiwani

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Director of Customer Success at Birdeye
📍 Dallas-Fort Worth Metroplex, United States

Shunail Jiwani is the Director of Customer Success at Birdeye, where he has progressively advanced through multiple roles since 2019. He leverages his background in Economics from The University of Texas at Austin and certifications in Google Analytics and Ads to deliver value through new technology, specializing in SaaS, leadership, and relationship management.

Outside of his professional life, Shunail maintains a strong connection to his alma mater, The University of Texas at Austin. This suggests an interest in the universitys community and events.

He has built his entire customer success leadership career within Birdeye, rising from Manager to Director.

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Experience
10 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shunail cares about

Customer Success
He has dedicated his recent career to this field, growing from a manager to a director level at Birdeye, focusing on long-term strategic goals for clients.
SaaS Growth
Expressed excitement for his company's $60M Series C funding round, indicating a keen interest in SaaS business expansion and investment.
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Career

Work history

1-2024
Director of Customer Success
Birdeye
4-2023 - 12-2023
Senior Manager, Customer Success
Birdeye
9-2021 - 4-2023
Manager, Customer Success
Birdeye
2-2020 - 9-2021
Team Lead, Customer Success
Birdeye
2-2019 - 2-2020
Customer Success Manager
Birdeye
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2017
Bachelor's degree
The University of Texas at Austin
2013 - 2014
General Studies
The University of Texas at Arlington
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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