Shunail Jiwani

Researcher
DISC Type : Cs

Director of Customer Success at Birdeye

Dallas-Fort Worth Metroplex, United States

Overview

Shunail Jiwani is the Director of Customer Success at Birdeye, where he has progressively advanced through multiple roles since 2019. He leverages his background in Economics from The University of Texas at Austin and certifications in Google Analytics and Ads to deliver value through new technology, specializing in SaaS, leadership, and relationship management.

Outside of his professional life, Shunail maintains a strong connection to his alma mater, The University of Texas at Austin. This suggests an interest in the universitys community and events.

He has built his entire customer success leadership career within Birdeye, rising from Manager to Director.

Personality Overview

ROI Seeker

Cost Conscious

Process Focused

The only way to convince them is by showing them examples and ample proof.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Success
He has dedicated his recent career to this field, growing from a manager to a director level at Birdeye, focusing on long-term strategic goals for clients.
SaaS Growth
Expressed excitement for his company's $60M Series C funding round, indicating a keen interest in SaaS business expansion and investment.
Economics & Tech
Holds a Bachelor's degree in Economics, which informs his analytical approach to consumer behavior and technology solutions in the SaaS space.

Media Appearances

Shunail has no verified media appearances

Work History

1-2024
Director of Customer Success at Birdeye
4-2023 - 12-2023
Senior Manager, Customer Success at Birdeye
9-2021 - 4-2023
Manager, Customer Success at Birdeye
2-2020 - 9-2021
Team Lead, Customer Success at Birdeye
2-2019 - 2-2020
Customer Success Manager at Birdeye

Education

2014 - 2017
Bachelor's degree from The University of Texas at Austin
2013 - 2014
General Studies from The University of Texas at Arlington

More Information

Social Presence :

Prographics :

Exp : 10 Location : Dallas-Fort Worth Metroplex, United States Job Level : Mid-senior Designation : Director of Customer Success at Birdeye
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Insights For Selling To Shunail

During A Call Or A Meeting

DO's

  • Use a presentation with information before getting into a live product walkthrough
  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions

DONT's

  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid emotional and informal language, stay objective and to the point instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shunail is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Shunail

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Shunail move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Shunail take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Shunail

Personality Compatibility


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