Silvana Silva in

Silvana Silva

Critic · DISC type C
Head of Customer Support & Business Development (FOM) at Safran
📍 Petrópolis, Rio de Janeiro, Brazil

Silvana Silva is the Head of Customer Support & Business Development at Safran, where she leads the front office team. With a background in commercial relations and contract management, she has deep expertise in the aerospace industry. She holds an MBA from Fundação Getulio Vargas.

Guided by her core values of empathy, honesty, and resilience, Silvana has a strong interest in human development, evidenced by her postgraduate studies in Positive Psychology. This focus likely informs her management style and approach to customer and team relationships.

Unique fact: Silvana was awarded a medal in recognition of relevant services provided to the Military Police of São Paulo State (PMESP).

Read the full overview →
Experience
15 Years
Current Role
Head of Customer Support & Business Development (FOM)
Job Level
Mid-senior
Location
Petrópolis, Rio de Janeiro, Brazil
Personality Overview

How Silvana shows up

Precise
Negotiator
Critic

They like to take decisions independently and do not seek others' support often. It is very likely that they will negotiate pricing or other important terms. They prefer to analyze logically and value objective facts over emotions.

Priorities

Topics Silvana cares about

Customer Support Leadership
She manages the entire customer support team at Safran Helicopter Engines Brasil, focusing on achieving KPIs and ensuring customer satisfaction.
Aerospace Contracts
Has extensive experience in managing and negotiating contracts for offshore, governmental, and executive segments within the aerospace industry.
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Career

Work history

5-2024
Head of Customer Support & Business Development (FOM)
Safran
7-2021 - 6-2024
Business Development Manager
Safran Helicopter Engines
7-2021
Customer Support Manager
Turbomeca do Brasil Ind. Com. LTDA Safran
6-2014 - 11-2017
Executive Teacher
Fundação Getulio Vargas
9-2003 - 3-2011
Representative
FedEx
In the press

Media appearances

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Education
Pós Graduação - Psicologia Positiva
Pontifícia Universidade Católica do Rio Grande do Sul
2014 - 2016
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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