Silvana Silva

Critic
DISC Type : C

Head of Customer Support & Business Development (FOM) at Safran

Petrópolis, Rio de Janeiro, Brazil

Overview

Silvana Silva is the Head of Customer Support & Business Development at Safran, where she leads the front office team. With a background in commercial relations and contract management, she has deep expertise in the aerospace industry. She holds an MBA from Fundação Getulio Vargas.

Guided by her core values of empathy, honesty, and resilience, Silvana has a strong interest in human development, evidenced by her postgraduate studies in Positive Psychology. This focus likely informs her management style and approach to customer and team relationships.

Unique fact: Silvana was awarded a medal in recognition of relevant services provided to the Military Police of São Paulo State (PMESP).

Personality Overview

Precise

Negotiator

Critic

They like to take decisions independently and do not seek others' support often.  It is very likely that they will negotiate pricing or other important terms. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Customer Support Leadership
She manages the entire customer support team at Safran Helicopter Engines Brasil, focusing on achieving KPIs and ensuring customer satisfaction.
Aerospace Contracts
Has extensive experience in managing and negotiating contracts for offshore, governmental, and executive segments within the aerospace industry.
Positive Psychology
Holds a postgraduate degree in this field, indicating a personal and professional interest in employee well-being and positive organizational behavior.

Media Appearances

Silvana has no verified media appearances

Work History

5-2024
Head of Customer Support & Business Development (FOM) at Safran
7-2021 - 6-2024
Business Development Manager at Safran Helicopter Engines
7-2021
Customer Support Manager at Turbomeca do Brasil Ind. Com. LTDA Safran
6-2014 - 11-2017
Executive Teacher at Fundação Getulio Vargas
9-2003 - 3-2011
Representative at FedEx

Education

Pós Graduação - Psicologia Positiva from Pontifícia Universidade Católica do Rio Grande do Sul
2014 - 2016
Master of Business Administration - MBA from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 15 Location : Petrópolis, Rio de Janeiro, Brazil Job Level : Mid-senior Designation : Head of Customer Support & Business Development (FOM) at Safran
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Insights For Selling To Silvana

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Tell them what ROI they can expect
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Silvana is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Silvana

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Silvana move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Silvana take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Silvana

Personality Compatibility


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