Simon Curtis

Inquirer
DISC Type : cd

Head of Customer Experience at Wates Group

London, England, United Kingdom

Overview

Simon Curtis is a customer-focused leader and the Head of Customer Experience at Wates Group. With a diverse background in the retail and property industries, he specialises in designing customer service strategies, leading high-performing teams, and driving business results through continuous improvement.

He previously led a major joint venture for Waitrose and Shell, successfully launching 56 new stores in 18 months by embedding operational excellence.

Personality Overview

Upfront

Demanding

ROI Conscious

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople.

Topics They Care About

Customer Experience Strategy
His career is dedicated to designing and implementing comprehensive customer service strategies that span the entire buyer journey, from sales to long-term management.
Operational Excellence
He has a strong record of managing complex operations, controlling workflow, and embedding operational excellence to drive profitability and sustained business success.
High-Performing Teams
Focuses on leading, developing, and inspiring teams to achieve commercial targets and deliver world-class service through a collaborative and engaging culture.

Media Appearances

Simon has no verified media appearances

Work History

2-2023
Head of Customer Experience at Wates Group
5-2021 - 2-2023
Head Of Customer Service at Berkeley Group Plc
1-2018 - 11-2021
Project Operational Assurance Manager at Waitrose
1-2013 - 1-2018
Operational Assurance Manager at Waitrose
1-2010 - 1-2013
Store Manager at Waitrose

Education

Simon has no verified education history

More Information

Social Presence :

Prographics :

Exp : 16 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Experience at Wates Group
URL has been copied!

Insights For Selling To Simon

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Simon is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Simon

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Simon move?

  • Their decision making speed is somewhere in the middle.
  • Can Simon take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Simon

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.