Simon Curtis in

Simon Curtis

Inquirer · DISC type cd
Head of Customer Experience at Wates Group
📍 London, England, United Kingdom

Simon Curtis is a customer-focused leader and the Head of Customer Experience at Wates Group. With a diverse background in the retail and property industries, he specialises in designing customer service strategies, leading high-performing teams, and driving business results through continuous improvement.

He previously led a major joint venture for Waitrose and Shell, successfully launching 56 new stores in 18 months by embedding operational excellence.

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Experience
16 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Simon shows up

Upfront
Demanding
ROI Conscious

They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople.

Priorities

Topics Simon cares about

Customer Experience Strategy
His career is dedicated to designing and implementing comprehensive customer service strategies that span the entire buyer journey, from sales to long-term management.
Operational Excellence
He has a strong record of managing complex operations, controlling workflow, and embedding operational excellence to drive profitability and sustained business success.
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Career

Work history

2-2023
Head of Customer Experience
Wates Group
5-2021 - 2-2023
Head Of Customer Service
Berkeley Group Plc
1-2018 - 11-2021
Project Operational Assurance Manager
Waitrose
1-2013 - 1-2018
Operational Assurance Manager
Waitrose
1-2010 - 1-2013
Store Manager
Waitrose
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Simon has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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