Simon Curtis in

Simon Curtis

Login to view DISC.
Head of Customer Experience at Wates Group
📍 London, England, United Kingdom

Simon Curtis is a customer-focused leader and the Head of Customer Experience at Wates Group. With a diverse background in the retail and property industries, he specialises in designing customer service strategies, leading high-performing teams, and driving business results through continuous improvement.

He previously led a major joint venture for Waitrose and Shell, successfully launching 56 new stores in 18 months by embedding operational excellence.

Read the full overview →
Experience
16 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Simon shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Simon cares about

Customer Experience Strategy
His career is dedicated to designing and implementing comprehensive customer service strategies that span the entire buyer journey, from sales to long-term management.
Operational Excellence
He has a strong record of managing complex operations, controlling workflow, and embedding operational excellence to drive profitability and sustained business success.
+4 more topics Login to view topics
Career

Work history

2-2023
Head of Customer Experience
Wates Group
5-2021 - 2-2023
Head Of Customer Service
Berkeley Group Plc
1-2018 - 11-2021
Project Operational Assurance Manager
Waitrose
1-2013 - 1-2018
Operational Assurance Manager
Waitrose
1-2010 - 1-2013
Store Manager
Waitrose
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Simon has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Jodie Kelsey
Jodie Kelsey
Customer Contact Centre Director
Headlam Group plc
 Cara Dahlor
Cara Dahlor
Director of Marketing and Public Relations
William Jewell College
 Aneesa Quan-Soon
Aneesa Quan-Soon
Head of Contact Centre Operations
AO
 Engr. Ahmed L. Danmusa
Engr. Ahmed L. Danmusa
Lead, Maintenance Engineer Electrical
ANOH Gas Processing Company Limited
Unlock the full playbookSee exactly how to sell to Simon. Free, 10 seconds.