Smd Avez

Commander
DISC Type : D

Product Support Analyst at Sabre India

Bengaluru, Karnataka, India

Overview

Smd Avez is a Product Support Analyst at Sabre with a strong background in the airline and ticketing industry. He possesses deep knowledge of airline operations, ticketing systems like Amadeus GDS, and customer service. He holds a BSc. in Airlines from Lovely Professional University and is certified in online marketing fundamentals.

He is passionate about continuous improvement and knowledge sharing within his professional network. Smd actively follows industry trends, particularly the intersection of technology and travel, demonstrating a commitment to his field that extends beyond his core responsibilities. He shows interest in major technology companies like SAP and Accenture.

He recently celebrated Sabre Bengalurus 20th anniversary, expressing pride in being part of an organization redefining travel technology.

Personality Overview

Very Quick

Risk-Taker

Candid & Clear

They do not care very much about building rapport or relationships.  They put a lot of effort into ensuring personal success. They respond well to strong and respectful communication.

Topics They Care About

Travel Technology
Works at Sabre, a leading travel tech company, and shares content on industry trends like AI in travel planning and business travel data from SAP Concur.
Airline Ticketing
Has direct experience as an IATA Ticketing Agent with skills in Amadeus GDS, airline ticketing, and ticket operations, forming a core part of his professional expertise.
Customer Support
His current role and past experience emphasize customer service, satisfaction, and engagement, highlighting a focus on delivering exceptional support and solutions.

Media Appearances

Smd has no verified media appearances

Work History

11-2024
Product Support Analyst at Sabre India
7-2023 - 10-2024
IATA Ticketing Agent at Travix
2-2022 - 7-2023
E - Travel Professional at Travix
8-2021 - 12-2021
Property Advisor at Pin Click
1-2021 - 5-2021
Travel Consultant at Bookingtrip.com

Education

2018 - 2021
BSc. Airlines from Lovely Professional University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Product Support Analyst at Sabre India
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Insights For Selling To Smd

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers
  • Hold your ground without indulging in one-upmanship

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Smd is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Smd

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Smd move?

  • If convinced, they can reach decisions quite fast.
  • Can Smd take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Smd

Personality Compatibility


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