Somer Morton

Galvanizer
DISC Type : Id

Customer Success Manager, Midmarket at Highspot

Toronto, Ontario, Canada

Overview

Somer is a Customer Success Manager at Highspot, specializing in helping sales teams enhance revenue by optimizing content and training. With a background in credit and project management where she digitized workflows, she holds a Bachelor of Applied Science from Deakin University.

After taking a career break for full-time parenting, Somer re-entered the tech world with a passion for learning. She is an avid consumer of books on skill development and tactical advice, constantly seeking to improve her expertise and apply new knowledge.

She believes Customer Success Managers are essentially "selling from the inside out" by delivering value to create organic demand for a sale.

Personality Overview

Persuader

Trusting

Socially Adept

They are not against taking risks and can make tough decisions when required.
  They are more likely to accept new and exciting technologies. They are charming and can persuade others to support their decisions.

Topics They Care About

AI in Customer Success
Actively discusses and analyzes the state of AI within the CS field, engaging with industry leaders on its practical applications and future.
Sales Enablement
Focuses on aligning content, training, and buyer engagement to help sales teams improve performance and win larger deals more efficiently.
Value-Based Selling
Believes CSMs drive growth by delivering tangible value, which in turn creates the internal demand for a future sale to occur.

Media Appearances

Somer has no verified media appearances

Work History

1-2026
Customer Success Manager, Midmarket at Highspot
7-2024 - 1-2026
Customer Success Manager, Downmarket at Highspot
2-2024 - 6-2024
Full-time parenting at Career Break
8-2022 - 1-2024
Credit & Project Manager at AUTO ONE GROUP
9-2020 - 8-2022
Credit Analyst at AUTO ONE GROUP

Education

Bachelor of Applied Science - BASc from Deakin University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Toronto, Ontario, Canada Job Level : Middle Designation : Customer Success Manager, Midmarket at Highspot
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Insights For Selling To Somer

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Use words like ‘partner’, ‘together’, ‘impact’ etc.
  • Help them weigh the risks by sharing how others made similar decisions

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Do not come across as negative or non-supportive, work with them as a partner

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Somer is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Somer

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Somer move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Somer take some risk or not?

  • If necessary, they will be ready to take risks.

You And Somer

Personality Compatibility


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