Somer is a Customer Success Manager at Highspot, specializing in helping sales teams enhance revenue by optimizing content and training. With a background in credit and project management where she digitized workflows, she holds a Bachelor of Applied Science from Deakin University.
After taking a career break for full-time parenting, Somer re-entered the tech world with a passion for learning. She is an avid consumer of books on skill development and tactical advice, constantly seeking to improve her expertise and apply new knowledge.
She believes Customer Success Managers are essentially "selling from the inside out" by delivering value to create organic demand for a sale.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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