Soraia Almeida

Questioner
DISC Type : c

Gerente de Ouvidoria at Alloha Fibra

Fortaleza, Ceará, Brazil

Overview

Soraia Almeida is the Ombudsmanship Manager at Alloha Fibra, specializing in customer service, data security, and finance. She holds an MBA, a certification in Information Security from Exin, and is an Anbima-certified investment specialist. Her focus is on driving continuous process improvements to enhance both internal and external client satisfaction.

She uniquely combines her expertise in customer ombudsmanship with specialized certifications in data security and financial investments.

Personality Overview

Systematic

Price-Sensitive

Not Easily Convinced

They prefer to do thorough analysis of any situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Customer Experience
As Ombudsmanship Manager, her primary role is to propose and implement best practices that ensure client satisfaction.
Team Leadership
Believes deeply in teamwork as the key to winning, celebrating her team's successes and promoting a collaborative spirit.
Data Protection
Holds an Information Security Foundation certification from Exin and has prior experience as a Data Protection Officer (DPO).

Media Appearances

Soraia has no verified media appearances

Work History

11-2023
Gerente de Ouvidoria at Alloha Fibra
11-2021 - 11-2023
Coordenador de Performance at Mob Telecom
10-2020 - 12-2021
Dpo at Zurii
1-2020 - 12-2021
Coordenador de gestão da qualidade at Zurii
4-2018 - 10-2020
Supervisora de Atendimento ao Cliente at TNET SOLUCOES

Education

2016 - 2018
Master of Business Administration - MBA from Universidade de Fortaleza
2011 - 2015
Bacharelado em Administração from FACULDADE DE TECNOLOGIA DO NORDESTE

More Information

Social Presence :

Prographics :

Exp : 12 Location : Fortaleza, Ceará, Brazil Job Level : N/A Designation : Gerente de Ouvidoria at Alloha Fibra
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Insights For Selling To Soraia

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Soraia is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Soraia

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Soraia move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Soraia take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Soraia

Personality Compatibility


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