Spencer Blair

Examiner
DISC Type : cs

Director of Customer Success at Neumo

Medicine Hat, Alberta, Canada

Overview

Spencer Blair is the Director of Customer Success at Neumo, leveraging extensive experience from the GovTech sector. He previously managed a team of senior account managers across North America for Intellectual Technology, Inc. and holds a Bachelor of Commerce in Marketing from the University of Calgary.

He was instrumental in the recent merger and rebranding of Avenu Insights & Analytics, GovOS, and ITI into the newly formed Neumo.

Personality Overview

Overcautious

Process Oriented

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They are always well-planned and adopt a systematic approach.

Topics They Care About

Customer Success
His career is centered on customer success and account management, focusing on cultivating strong, long-term client relationships in the technology sector.
GovTech Solutions
Has deep experience leading teams and managing relationships for companies that deliver products and services specifically to the government technology sector.
Corporate Rebranding
He recently promoted the major rebranding and merger of three companies (Avenu, GovOS, and ITI) to form his current company, Neumo.

Media Appearances

Spencer has no verified media appearances

Work History

8-2025
Director of Customer Success at Neumo
8-2022 - 8-2025
Account Relationship Team Manager at Intellectual Technology, Inc.
5-2018 - 8-2022
Account Manager at Intellectual Technology, Inc.
11-2016 - 5-2018
Marketing Manager/Project Manager at Solutions Thru Software International
1-2012 - 3-2016
Strategic Marketing & Operations Manager at Hide Away Studios

Education

1995 - 2000
Bachelor of Commerce - Marketing from University of Calgary
Education details unavailable from Medicine Hat College

More Information

Social Presence :

Prographics :

Exp : 15 Location : Medicine Hat, Alberta, Canada Job Level : Mid-senior Designation : Director of Customer Success at Neumo
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Insights For Selling To Spencer

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Spencer is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Spencer

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Spencer move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Spencer take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Spencer

Personality Compatibility


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