Kevin D. Phillips in

Kevin D. Phillips

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Vice President Customer Care at Neumo
📍 Birmingham, Alabama, United States

Kevin D. Phillips is the Vice President of Customer Care at Neumo, leading the companys global customer support strategy. A seasoned expert in customer experience and marketing, he holds an MBA from the University of Alabama at Birmingham. Colleagues describe him as a visionary, a servant leader, and passionate about developing talent.

His core passion is helping others grow, which led him to found Build Them Up®, a leadership development company. He is also a certified coach, trainer, and speaker with The John Maxwell Company, focusing on helping people and organizations reach their full potential through proven leadership methods.

He is on a mission to change the way leaders lead, teaching that focusing on people first is the key to building strong teams and cultures.

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Experience
7 Years
Current Role
Vice President Customer Care
Job Level
Senior
Location
Birmingham, Alabama, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Kevin cares about

People-First Leadership
Founded Build Them Up® to teach leaders to improve results by investing in their people. This is the central theme of his professional identity and personal mission.
CX Transformation
His current role involves building a unified customer support model from the merger of three companies, transforming the customer experience for public sector clients.
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Career

Work history

10-2025
Vice President Customer Care
Neumo
8-2020 - 10-2025
Vice President - Customer Experience & Creative Operations
Mspark
5-2019
Founder & Chief Evangelist
Build Them Up®
Executive Coach, Teacher, Trainer, & Speaker - Leadership Development
The John Maxwell Company
CEO & Managing Partner
The KDP Group
In the press

Media appearances

Mspark Promotes Kevin Phillips to Vice President of Customer Experience Creative Operations. Featured in PR Newswire
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Education
MBA
University of Alabama at Birmingham
Bachelor of Science - BS
Samford University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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