Kevin D. Phillips

Captain
DISC Type : DS

Vice President Customer Care at Neumo

Birmingham, Alabama, United States

Overview

Kevin D. Phillips is the Vice President of Customer Care at Neumo, leading the companys global customer support strategy. A seasoned expert in customer experience and marketing, he holds an MBA from the University of Alabama at Birmingham. Colleagues describe him as a visionary, a servant leader, and passionate about developing talent.

His core passion is helping others grow, which led him to found Build Them Up®, a leadership development company. He is also a certified coach, trainer, and speaker with The John Maxwell Company, focusing on helping people and organizations reach their full potential through proven leadership methods.

He is on a mission to change the way leaders lead, teaching that focusing on people first is the key to building strong teams and cultures.

Personality Overview

Planner & Achiever

Dynamic But Sincere

Consummate Professional

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

People-First Leadership
Founded Build Them Up® to teach leaders to improve results by investing in their people. This is the central theme of his professional identity and personal mission.
CX Transformation
His current role involves building a unified customer support model from the merger of three companies, transforming the customer experience for public sector clients.
Talent Development
As a certified coach and speaker, he is passionate about helping others realize their full potential and perform at the limits of their capabilities.

Media Appearances

Mspark Promotes Kevin Phillips to Vice President of Customer Experience Creative Operations. Featured in PR Newswire

See Now

Work History

10-2025
Vice President Customer Care at Neumo
8-2020 - 10-2025
Vice President - Customer Experience & Creative Operations at Mspark
5-2019
Founder & Chief Evangelist at Build Them Up®
Executive Coach, Teacher, Trainer, & Speaker - Leadership Development at The John Maxwell Company
CEO & Managing Partner at The KDP Group

Education

MBA from University of Alabama at Birmingham
Bachelor of Science - BS from Samford University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Birmingham, Alabama, United States Job Level : Senior Designation : Vice President Customer Care at Neumo
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Insights For Selling To Kevin D.

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin D. is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Kevin D.

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Kevin D. move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Kevin D. take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Kevin D.

Personality Compatibility


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