Stacey Adams in

Stacey Adams

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Director, Business Process Effectiveness at Comcast
📍 Denver Metropolitan Area, United States

A strategic operations and customer experience leader with 27 years in telecommunications, primarily at Comcast. She specializes in driving operational excellence and innovation, having led the launch of the Xumo product and the strategy for NOW Internet and Mobile services.

Stacey is passionate about mentoring and developing others, which she considers a core part of her leadership philosophy. She actively promotes career development and networking opportunities within her industry, particularly through organizations like WICT Rocky Mountain.

She spearheaded an organizational "Test and Learn Program" to foster a culture of experimentation and data-driven decision-making.

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Experience
27 Years
Current Role
Director, Business Process Effectiveness
Location
Denver Metropolitan Area, United States
Personality Overview

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Priorities

Topics Stacey cares about

CX Transformation
Her career has focused on transforming the customer experience across large-scale telecommunications organizations.
Operational Innovation
As Director of Business Process Effectiveness, she spearheaded a program to foster a culture of experimentation and continuous innovation.
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Career

Work history

6-2021 - 12-2025
Director, Business Process Effectiveness
Comcast
1-2017 - 6-2021
Sr. Manager, CX Care Ops Innovation and Incubation
Comcast
10-2014 - 1-2017
NCOE Operations Manager
Comcast
6-2013 - 10-2014
NASR Operations Supervisor
Comcast
10-2010 - 6-2013
Technical Support Supervisor
Cox Communications
In the press

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Education

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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