Stacey Adams

Inspirer
DISC Type : id

Director, Business Process Effectiveness at Comcast

Denver Metropolitan Area, United States

Overview

A strategic operations and customer experience leader with 27 years in telecommunications, primarily at Comcast. She specializes in driving operational excellence and innovation, having led the launch of the Xumo product and the strategy for NOW Internet and Mobile services.

Stacey is passionate about mentoring and developing others, which she considers a core part of her leadership philosophy. She actively promotes career development and networking opportunities within her industry, particularly through organizations like WICT Rocky Mountain.

She spearheaded an organizational "Test and Learn Program" to foster a culture of experimentation and data-driven decision-making.

Personality Overview

Achievment Oriented

Decisive

Fast Adopter

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

CX Transformation
Her career has focused on transforming the customer experience across large-scale telecommunications organizations.
Operational Innovation
As Director of Business Process Effectiveness, she spearheaded a program to foster a culture of experimentation and continuous innovation.
New Product Launches
She developed the complete care model and operational readiness for the launch of the Xumo product, a joint venture between Comcast and Charter.

Media Appearances

Stacey has no verified media appearances

Work History

6-2021 - 12-2025
Director, Business Process Effectiveness at Comcast
1-2017 - 6-2021
Sr. Manager, CX Care Ops Innovation and Incubation at Comcast
10-2014 - 1-2017
NCOE Operations Manager at Comcast
6-2013 - 10-2014
NASR Operations Supervisor at Comcast
10-2010 - 6-2013
Technical Support Supervisor at Cox Communications

Education

Stacey has no verified education history

More Information

Social Presence :

Prographics :

Exp : 27 Location : Denver Metropolitan Area, United States Job Level : N/A Designation : Director, Business Process Effectiveness at Comcast
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Insights For Selling To Stacey

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stacey is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Stacey

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Stacey move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Stacey take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Stacey

Personality Compatibility


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