Stacey Gabbard

Balancer
DISC Type : S

Vice President of Customer Operations at American Electric Power

Columbus, Ohio Metropolitan Area, United States

Overview

Stacey Gabbard is the Vice President of Customer Operations at AEP, overseeing daily business functions like call centers, digital channels, and billing. A graduate of The University of Tulsa with an MBA, his career at AEP includes leading major technology integrations.

He is focused on recognizing employees who serve as the face of the company and is actively involved in building his team by recruiting for key roles like functional systems analysts and business architects to support AEPs diverse markets.

He led the business side for AEP’s comprehensive Customer Information System (CIS) replacement initiative.

Personality Overview

Diplomatic

Risk-Averse

Slow To Decisions

Even if it takes time, they prefer following the process.  They are polite and respectful but practical. They are confident about making long-term decisions.

Topics They Care About

Customer Experience
His role centers on customer-facing operations, including call centers and digital channels. He also publicly celebrates Customer Services week.
Utility Technology
Previously served as Director of Customer Technology Integration and led the company's Customer Information System (CIS) replacement project.
Talent Acquisition
He has publicly posted about hiring for his team, seeking to add analysts and architects to make a "great team even better".

Media Appearances

Stacey has no verified media appearances

Work History

7-2022
Vice President of Customer Operations at American Electric Power
2-2021 - 7-2022
Director of Customer Services Technology Integration at American Electric Power
11-2017 - 2-2021
Director of Customer Services Support at American Electric Power

Education

1993 - 1995
MBA from The University of Tulsa
1987 - 1993
Bachelors of Arts & Sciences from The University of Tulsa

More Information

Social Presence :

Prographics :

Exp : 8 Location : Columbus, Ohio Metropolitan Area, United States Job Level : Senior Designation : Vice President of Customer Operations at American Electric Power
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Insights For Selling To Stacey

During A Call Or A Meeting

DO's

  • Be personal and polite and slightly formal
  • Encourage them to invite other key stakeholders for discussions
  • Unless they are the decision maker, bring other stakeholders into the process early

DONT's

  • Don’t try to be overly social in the early interactions
  • Do not sound very transactional, make extra effort to be genuinely interested
  • Ensure that you don’t seem disinterested when speaking to them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stacey is

  • For them, low risk, acceptance by others and strong collaterals are most important.
  • Will you ever get a clear answer from Stacey

  • They never like to say no directly, they postpone the decisions or just go silent.

Insights For Deal Planning

    How fast (or slow) will Stacey move?

  • They can be very slow in making decisions.
  • Can Stacey take some risk or not?

  • They are very likely to play it safe rather than taking risk.

You And Stacey

Personality Compatibility


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