Stacey Gabbard in

Stacey Gabbard

Login to view DISC.
Vice President of Customer Operations at American Electric Power
📍 Columbus, Ohio Metropolitan Area, United States

Stacey Gabbard is the Vice President of Customer Operations at AEP, overseeing daily business functions like call centers, digital channels, and billing. A graduate of The University of Tulsa with an MBA, his career at AEP includes leading major technology integrations.

He is focused on recognizing employees who serve as the face of the company and is actively involved in building his team by recruiting for key roles like functional systems analysts and business architects to support AEPs diverse markets.

He led the business side for AEP’s comprehensive Customer Information System (CIS) replacement initiative.

Read the full overview →
Experience
8 Years
Current Role
Vice President of Customer Operations
Job Level
Senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview

How Stacey shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Stacey cares about

Customer Experience
His role centers on customer-facing operations, including call centers and digital channels. He also publicly celebrates Customer Services week.
Utility Technology
Previously served as Director of Customer Technology Integration and led the company's Customer Information System (CIS) replacement project.
+5 more topics Login to view topics
Career

Work history

7-2022
Vice President of Customer Operations
American Electric Power
2-2021 - 7-2022
Director of Customer Services Technology Integration
American Electric Power
11-2017 - 2-2021
Director of Customer Services Support
American Electric Power
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1993 - 1995
MBA
The University of Tulsa
1987 - 1993
Bachelors of Arts & Sciences
The University of Tulsa
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other American Electric Power Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Stacey. Free, 10 seconds.