Stacey Mairs

Inspirer
DISC Type : di

Head of Customer Experience at Bensons for Beds

Oldham, England, United Kingdom

Overview

Stacey Mairs is a driven Head of Customer Experience, an expert in leveraging customer data to drive strategic change and enhance operational efficiency. Described by colleagues as passionate and dedicated, she holds a Bachelor of Laws and is an active voice in the customer service industry.

Stacey was a finalist in the prestigious CCMA awards in the "change maker" category, recognizing her significant contributions and leadership in the field.

Personality Overview

Achievment Oriented

Generous

Confident & Optimistic

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

CX Strategy
Her entire career focuses on analyzing the end-to-end customer journey and using data from all touchpoints to build impactful strategic plans for improvement.
Contact Centre Leadership
Actively participates in CCMA forums and research, highlighting her expertise and thought leadership in the contact centre industry.
Retail Customer Insights
As a panelist on 'Driving Growth with Customer Insights in Retail, ' she champions using real-time feedback to improve in-store experiences and drive growth.

Media Appearances

Management restructure at Bensons for Beds and Harveys. Featured in Furniture News

See Now

Work History

10-2022 - 10-2025
Head of Customer Experience at Bensons for Beds
9-2019 - 10-2022
Transformation Manager at Bensons for Beds
5-2015 - 9-2019
Customer Service and Support Manager at Gregory Pennington Limited
5-2013 - 5-2015
Senior Team Leader at Gregory Pennington Limited
1-2006 - 5-2013
Team leader at Gregory Pennington Limited

Education

2000 - 2003
Bachelor of Laws - LLB from University of Wolverhampton

More Information

Social Presence :

Prographics :

Exp : 21 Location : Oldham, England, United Kingdom Job Level : N/A Designation : Head of Customer Experience at Bensons for Beds
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Insights For Selling To Stacey

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Get them to a point where they are ready to bat for your product internally
  • Acknowledge their status and position during the conversation

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stacey is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Stacey

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Stacey move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Stacey take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Stacey

Personality Compatibility


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