Stacey Mairs in

Stacey Mairs

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Head of Customer Experience at Bensons for Beds
📍 Oldham, England, United Kingdom

Stacey Mairs is a driven Head of Customer Experience, an expert in leveraging customer data to drive strategic change and enhance operational efficiency. Described by colleagues as passionate and dedicated, she holds a Bachelor of Laws and is an active voice in the customer service industry.

Stacey was a finalist in the prestigious CCMA awards in the "change maker" category, recognizing her significant contributions and leadership in the field.

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Experience
21 Years
Current Role
Head of Customer Experience
Location
Oldham, England, United Kingdom
Personality Overview

How Stacey shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Stacey cares about

CX Strategy
Her entire career focuses on analyzing the end-to-end customer journey and using data from all touchpoints to build impactful strategic plans for improvement.
Contact Centre Leadership
Actively participates in CCMA forums and research, highlighting her expertise and thought leadership in the contact centre industry.
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Career

Work history

10-2022 - 10-2025
Head of Customer Experience
Bensons for Beds
9-2019 - 10-2022
Transformation Manager
Bensons for Beds
5-2015 - 9-2019
Customer Service and Support Manager
Gregory Pennington Limited
5-2013 - 5-2015
Senior Team Leader
Gregory Pennington Limited
1-2006 - 5-2013
Team leader
Gregory Pennington Limited
In the press

Media appearances

Management restructure at Bensons for Beds and Harveys. Featured in Furniture News
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Education
2000 - 2003
Bachelor of Laws - LLB
University of Wolverhampton
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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