Stacey Paul

Galvanizer
DISC Type : Id

Senior Director of Client Success, Global at Affirm

New York City Metropolitan Area, United States

Overview

Stacey Paul is the Senior Director of Global Client Success at Affirm, where she leads travel and hospitality partnerships. With over two decades of experience, including roles at Starwood Hotels and Mandarin Oriental, she specializes in driving sales through transparent financing. Colleagues describe her as passionate, determined, and a selfless leader.

Stacey is a recognized leader in the fintech and travel sectors, earning honors as an "Inspiring Fintech Female" and a Travel Tech Executive Fellow. She has a keen interest in fostering professional communities, having previously helped relaunch the Westchester/Fairfield Chapter of Ellevate, a womens networking organization.

She holds an MBA from Columbia Business School and a Masters degree in Psychology from UCLA.

Personality Overview

Self-Assured

Socially Adept

People-Oriented

They like to keep things under control.  They are charming and have the ability to align others behind their decisions. They will fight for you if they come to believe in you.

Topics They Care About

Travel & Hospitality Tech
Leads travel partnerships at Affirm and has over 20 years of experience in the sector. She is a frequent speaker at industry events like the Phocuswright Conference.
Fintech Partnerships
Her public announcements and role focus on expanding Affirm's reach by forging and growing partnerships with major brands like Expedia, UATP, and FlightHub.
Client Success
As the Senior Director of Client Success, her work centers on enabling partners to drive sales and empower consumers through Affirm's financial products.

Media Appearances

Stacey has no verified media appearances

Work History

7-2025
Senior Director of Client Success, Global at Affirm
7-2022 - 6-2025
Senior Director of Client Success, US at Affirm
2-2019 - 6-2022
Director of Client Success, US at Affirm
2018 - 2019
Head of Travel Innovation at UNiDAYS
1-2016 - 2-2018
Principal at Novel Brand Partners

Education

Master of Business Administration from Columbia Business School
Master's degree from UCLA

More Information

Social Presence :

Prographics :

Exp : 20 Location : New York City Metropolitan Area, United States Job Level : Senior Designation : Senior Director of Client Success, Global at Affirm
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Insights For Selling To Stacey

During A Call Or A Meeting

DO's

  • Present testimonials from existing customers about their experience with your product
  • You might need to keep the conversation on track, they tend to slide off-topic
  • Find ways to push them a little if they don’t start giving a clear yes or no in due course

DONT's

  • Don’t rely too much on what they promise, make your own deductions
  • Do not come across as negative or non-supportive, work with them as a partner
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stacey is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Stacey

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Stacey move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Stacey take some risk or not?

  • They can take risks if necessary.

You And Stacey

Personality Compatibility


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