Harry Bilotto in

Harry Bilotto

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Director, Client Success at Affirm
📍 New York, New York, United States

Harry Bilotto is a Global Customer Success leader at Affirm with over 11 years of experience in Enterprise SaaS. He specializes in building high-performing teams and scalable operating rhythms to drive retention and product adoption for portfolios up to $100M ARR. He holds a Bachelors degree from Rutgers University.

Colleagues consistently describe him as a natural-born leader, a fantastic mentor, and a strategic manager with an ability to de-escalate tough situations. He is known for his transparency and for fostering a culture of collaboration and continuous improvement within his teams.

He once won a "Do or Do not (There is no try)" award for his perseverance in getting the job done with a particularly difficult client.

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Experience
14 Years
Current Role
Director, Client Success
Job Level
Mid-senior
Location
New York, New York, United States
Personality Overview

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Decision Approach
Work Preference

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Priorities

Topics Harry cares about

Customer Success Leadership
He has over a decade of experience building and leading high-performing, global Customer Success teams at companies like Vimeo and Wunderkind, managing portfolios up to $100M ARR.
AI Product Adoption
At Vimeo, he led a successful initiative that increased AI product adoption by 43% across the customer base through strategic campaigns and training programs.
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Career

Work history

3-2026
Director, Client Success
Affirm
1-2025 - 3-2026
Global Director of Customer Success
Vimeo
5-2024 - 1-2025
Senior Manager, Strategic Customer Success
Vimeo
7-2021 - 5-2024
Director of Customer Success, Strategic Accounts
Wunderkind
4-2020 - 7-2021
Associate Director of Customer Success
Wunderkind
In the press

Media appearances

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Education
Bachelor's degree
Rutgers University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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