Stephanie Di Felice Reis Costa

Observer
DISC Type : ic

Global Consumer Relations at Procter & Gamble

Santo André, São Paulo, Brazil

Overview

Com mais de uma década na Procter & Gamble, Stephanie atua como Coordenadora de Garantia de Qualidade de Mercado para a América Latina. Ela lidera o atendimento ao cliente e a qualidade em três países, com base em sua experiência em desenvolvimento de produtos, auditoria de fornecedores e operações de atendimento ao consumidor.


Seu papel combina exclusivamente a gestão da garantia de qualidade com as relações globais com o consumidor para grandes marcas em diversos mercados.

Personality Overview

Curious

Assertive

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Latin American Markets
Sua função envolve a supervisão da qualidade do mercado e do atendimento ao cliente no Brasil, Argentina e Chile, demonstrando profundo conhecimento do cenário consumidor da região.
Consumer Relations
Ela gerencia a prestação de serviços ao cliente para grandes marcas da P&G, como Ariel, Downy e Old Spice, com foco na satisfação e no feedback do consumidor.
Product Quality Assurance
Sua carreira é centrada na garantia da qualidade do produto, incluindo a qualificação e auditoria de fornecedores para manter os altos padrões da P&G.

Media Appearances

Stephanie has no verified media appearances

Work History

7-2024
Global Consumer Relations at Procter & Gamble
8-2022 - 6-2024
Market QA Leader at Procter & Gamble
11-2018 - 7-2022
Customer Service Operation at Procter & Gamble

Education

2012 - 2016
Bachelor from USCS - Universidade Municipal de São Caetano do Sul
2008 - 2010
Technical from Colégio Pentágono

More Information

Social Presence :

Prographics :

Exp : 6 Location : Santo André, São Paulo, Brazil Job Level : N/A Designation : Global Consumer Relations at Procter & Gamble
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Insights For Selling To Stephanie

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Build rapport, it will come handy to handle hard questions later
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephanie is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Stephanie

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Stephanie move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Stephanie take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Stephanie

Personality Compatibility


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