Stephen Palmer

Energizer
DISC Type : I

Digital Success Manager - B&I at Compass Group UK & Ireland

Newark-On-Trent, England, United Kingdom

Overview

Stephen Palmer is a Digital Success Manager with 18 years of experience in the EPOS industry. His expertise spans pre-sales consulting, solutions architecture, and server configuration for clients ranging from restaurants to major sports venues. He holds a Bachelor of Science from the University of East London.

He has deployed enterprise EPOS systems for major venues, including national stadiums with over 800 individual terminals.

Personality Overview

Imaginative

Informal

Believer

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

EPOS & Payments
His entire 18-year career has been dedicated to designing, deploying, and supporting EPOS and payment technologies for a wide range of hospitality clients.
Stadium & Arena Tech
Has direct experience deploying large-scale systems in stadiums and actively follows industry trends, as shown by his attendance at the #TDS22 summit.
Customer Success
His current role as Digital Success Manager and past pre-sales experience underscore his focus on ensuring customer satisfaction and positive outcomes.

Media Appearances

Stephen has no verified media appearances

Work History

2-2025
Digital Success Manager - B&I at Compass Group UK & Ireland
10-2023 - 2-2025
Senior Solutions Architect & Technical Pre-Sales Consultant at Oolio
8-2022 - 10-2023
Presales Technical Consultant at MSL Verteda
9-2020 - 8-2022
Implementation Manager at Its Lolly Ltd
7-2015 - 9-2020
Installation Engineer at Verteda Ltd (Formerly Agilysys Europe Ltd)

Education

1999 - 2002
Bachelor of Science (BSc) from University of East London

More Information

Social Presence :

Prographics :

Exp : 10 Location : Newark-On-Trent, England, United Kingdom Job Level : Middle Designation : Digital Success Manager - B&I at Compass Group UK & Ireland
URL has been copied!

Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Stephen

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Stephen take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Stephen

Personality Compatibility


Other Compass Group UK & Ireland Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.