Stephen Perks is the Customer Operations Manager at South Staffs Water, a company he has been with since 2014. He has progressed through multiple customer-focused roles, specializing in customer experience transformation, operational management, and digital strategy to enhance customer journeys.
He has been promoted four times within South Staffs Water, demonstrating a significant career progression focused on improving customer experience in the water utility sector.
Stephen Perks
Customer Operations Manger at South Staffs Water
West Midlands, England, United Kingdom
Overview
Topics They Care About
Customer Experience (CX)
His career progression has been centered around enhancing customer service, holding titles like Customer Experience Manager and CX Transformation Manager.
Operational Management
In his current role, he is responsible for overseeing the customer operations team to meet performance and regulatory targets.
Digital Transformation
He has led key projects focused on digital strategy, including the implementation of new CRM systems to improve customer communication.
Media Appearances
Stephen has no verified media appearances
Work History
8-1982
Customer Operations Manger at South Staffs Water
Education
Stephen has no verified education history
More Information
Social Presence :
Prographics :
Exp : 43
Location : West Midlands, England, United Kingdom
Job Level : N/A
Designation : Customer Operations Manger at South Staffs Water
