Stephen R.

Critic
DISC Type : C

Systems Consultant & Team Lead at Manux Solutions Limited

Christchurch, Canterbury, New Zealand

Overview

Stephen is a Senior IT Specialist and Team Lead at Manux Solutions, where he serves as a security and escalation expert. Specializing in Level 2-3 support, he focuses on resolving complex technical issues to optimize system performance and reduce downtime. He is a graduate of the Auckland Institute of Studies.


He is a recipient of an Academic Excellence Award and an Academic Excellence Scholarship.

Personality Overview

Negotiator

Objective Thinker

ROI Driven

They like to take decisions independently and do not seek others' support often.  They prefer to analyze logically and value objective facts over emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

IT Escalation Management
His role as an "Escalation Expert" and focus on Level 2-3 support highlight his expertise in managing and resolving advanced technical problems.
Endpoint Management
He recently completed training in Microsoft Intune and Endpoint Manager, showing a clear focus on modern device management and security (MDM/MAM).
IT Team Leadership
As a Team Lead, his profile emphasizes his passion for training and mentoring fellow IT specialists to enhance team capabilities and efficiency.

Media Appearances

Stephen has no verified media appearances

Work History

8-2022
Systems Consultant & Team Lead at Manux Solutions Limited
8-2018 - 8-2022
Systems Consultant at Manux Solutions Limited

Education

2016 - 2017
Graduate Diploma in Information Technology from Auckland Institute of Studies (AIS)
2004 - 2007
Bachelor of Commerce from University of Lucknow

More Information

Social Presence :

Prographics :

Exp : 7 Location : Christchurch, Canterbury, New Zealand Job Level : Middle Designation : Systems Consultant & Team Lead at Manux Solutions Limited
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Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Stephen

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Stephen take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Stephen

Personality Compatibility


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