Stephen Serkaian

Energizer
DISC Type : I

Executive Director of Customer Experience at Lansing Board of Water & Light

Lansing, Michigan, United States

Overview

Stephen has no verified overview

Personality Overview

Relationship Oriented

Full Of Energy

Believer

They are friendly, approachable and love to make new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Stephen has no verified topics they care about

Media Appearances

Stephen has no verified media appearances

Work History

1-2012
Executive Director of Customer Experience at Lansing Board of Water & Light
10-2011 - 1-2012
Director of Communications at Mayor Dave Bing - City of Detroit
1-2008 - 6-2011
Executive Director - Communications and Government Relations; Liaison to the Board of Education at Lansing School District
12-2005 - 12-2007
Owner/CEO at Serkaian Communications, LLC
12-1992 - 12-2005
Co-owner and President at Kolt & Serkaian Communications, Inc.

Education

1982 - 1983
Master of Science from The American University
1974 - 1978
Bachelor of Applied Arts from Central Michigan University

More Information

Social Presence :

Prographics :

Exp : 47 Location : Lansing, Michigan, United States Job Level : Senior Designation : Executive Director of Customer Experience at Lansing Board of Water & Light
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Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Talk about their team and how your product will help them do things better and easier
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Stephen

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Stephen take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Stephen

Personality Compatibility


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