Steve Arrants

Inspirer
DISC Type : di

Contract Technical Writer at iPaaS.com

South Burlington, Vermont, United States

Overview

Steve Arrants is a Senior Technical Writer and Documentation Engineer with over 30 years of experience specializing in docs-as-code and MadCap Flare. A graduate of Drew University, he focuses on making complex technology accessible to accelerate user adoption. Colleagues describe him as talented, intelligent, and enthusiastic.


Steve authored the book "Building Your Own Website" for Windows 95 and was a contributor to another guide on creating Windows 95 Help systems.

Personality Overview

Generous

Charming & Persuasive

Decisive

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

AI in Documentation
He actively shares content about evaluating AI tools for documentation and believes creating information for AI agents is key to the future of technical communication.
Docs-as-Code
This is a core specialty highlighted in his professional headline and experience, treating documentation as an integral part of the product ecosystem.
User Adoption
His stated mission is to bridge the gap between software and user success, helping organizations reduce their support burden through clear documentation.

Media Appearances

Steve has no verified media appearances

Work History

2-2025
Contract Technical Writer at iPaaS.com
6-2021 - 8-2024
Technical Writer, Expert (staff) at Agilent Technologies
7-2019 - 6-2021
Senior Content Developer (staff) at Jitterbit
8-2013 - 7-2019
Content Developer and Technical Support Specialist (staff) at The Sheridan Group
3-2013 - 7-2014
Writing Manager at Data Innovations LLC

Education

8-1975 - 5-1979
BA from Drew University

More Information

Social Presence :

Prographics :

Exp : 12 Location : South Burlington, Vermont, United States Job Level : N/A Designation : Contract Technical Writer at iPaaS.com
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Steve

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Steve take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Steve

Personality Compatibility


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