Steve Catchick

Trailblazer
DISC Type : DI

Associate Trainer at Infopro Learning inc

Woodley, England, United Kingdom

Overview

Steve Catchick is a customer experience strategist, speaker, and coach with over 30 years of experience at companies like IBM. He specializes in improving customer retention and driving profit by developing teams into "Brand Ambassadors. " He is a military veteran, a certified NLP Trainer, and holds the Distinguished Toastmaster award for his public speaking expertise.

Personality Overview

Charismatic

Achievement-Oriented

Friendly But Fast

A combination of speed and relationship gets the best response from them.  If they come to believe in your value proposition, they will be your champion. They are charming and can persuade others to support their decisions.

Topics They Care About

Customer Experience
His entire professional focus is on improving customer experience and service to drive retention and profit, referring to it as the one competitive advantage a company controls.
Public Speaking
As a professional speaker, coach, and 'Distinguished Toastmaster, ' he trains others on high-impact communication and presentation skills.
Employee Engagement
He champions the concept of the 'Secret Salesforce, ' turning all employees into brand ambassadors to improve customer interactions and reduce churn.

Media Appearances

Steve has no verified media appearances

Work History

5-2021
Associate Trainer at Infopro Learning inc
10-2016 - 12-2017
President - The Professional Speaking Association - Thames Valley Region at The Professional Speaking Association (PSA) - Thames Valley
1-2016
Associate Trainer at Capital Training Ltd
7-2014
Associate Trainer at The In-House Training Company
7-2012 - 7-2013
Division H Governor at Toastmasters International - District 71

Education

9-1966 - 7-1969
ONC Electronic Engineering from Army Apprentice College - Arborfield
1961 - 1966
GCE Maths & English from Copland Secondary Modern - Wembley

More Information

Social Presence :

Prographics :

Exp : 34 Location : Woodley, England, United Kingdom Job Level : N/A Designation : Associate Trainer at Infopro Learning inc
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Give them control of the sales process
  • Display high self-confidence and expect them to have a strong personality.
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Steve

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Steve take some risk or not?

  • If necessary, they will be ready to take risks.

You And Steve

Personality Compatibility


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