Steve Crandon MBCS CITP

Supporter
DISC Type : s

Chief Technology Officer at Aneurin Bevan University Health Board

Bryn-Mawr, Wales, United Kingdom

Overview

Stephen is a seasoned IT Service Management professional with over 20 years of experience, currently serving as the Chief Technology Officer at Aneurin Bevan University Health Board. He is an ITIL v3 Expert and ITIL 4 Managing Professional with an MSc from the University of Wales, Newport. Colleagues describe him as competent and passionate.

Drawing from his leadership roles within NHS Wales, Stephen demonstrates a strong commitment to enhancing public sector services through technology. He is focused on team development and has led his teams to achieve significant accreditation, showing a dedication to high standards and continuous improvement in a complex healthcare environment.

He holds security clearance to the SC level and has recently earned an Advanced practitioner certification from The Federation for Informatics Professionals.

Personality Overview

Slow To Decisions

Thoughtful In Approach

Risk-averse

They are unlikely to become strong champions as they don't prefer pushing other people.  They prefer to follow rules and procedures. They are good and approachable with everyone, internally and externally.

Topics They Care About

IT Service Management
His entire 20+ year career, numerous ITIL certifications, and leadership roles are centered on ITSM, process design, and service lifecycle improvement.
Healthcare Informatics
As CTO for a large University Health Board, his focus is on deploying and managing the digital estate that underpins healthcare delivery for thousands of users.
Professional Development
He recently shared obtaining multiple new certifications, including CITP and Advanced practitioner, highlighting a focus on continuous learning and accreditation.

Media Appearances

Steve has no verified media appearances

Work History

11-2022
Chief Technology Officer at Aneurin Bevan University Health Board
12-2021
Head of Informatics Service Management at Aneurin Bevan University Health Board
6-2019 - 12-2021
ICT Service Manager at Aneurin Bevan University Health Board
7-2016 - 6-2019
Service Delivery Manager at NATO Communications and Information Agency (NCI Agency)
7-2015 - 5-2016
Service Introduction Manager (Contract) at BT - Global Services

Education

MSc from University of Wales, Newport
PGC Telecoms & Managment from University of Wales, Newport

More Information

Social Presence :

Prographics :

Exp : 17 Location : Bryn-Mawr, Wales, United Kingdom Job Level : Leadership Designation : Chief Technology Officer at Aneurin Bevan University Health Board
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • If possible, connect them to existing customers
  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.
  • Focus your pitch on the impact that you could help them have on their organization

DONT's

  • Avoid saying anything that sounds like a risky proposition
  • Don’t rush them to make quick decisions
  • Don’t keep pushing them for a straight answer, just make your own conclusions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Low-risk, go-ahead from other stakeholders and successful evaluation as per process matter the most to them.
  • Will you ever get a clear answer from Steve

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • They do not like to rush and can be quite slow in their decision making.

  • Can Steve take some risk or not?

  • They are risk-averse and like to make decisions that others support.

You And Steve

Personality Compatibility


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