Steve Masterton in

Steve Masterton

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eCommerce & Digital Director at John Lewis & Partners
📍 Farnham, England, United Kingdom

Steve Masterton is the eCommerce & Digital Director at John Lewis, where he grew online business to £2. 8bn, representing 60% of sales. With 20+ years experience, including driving Dunelms digital growth from 7% to 30%, he excels in digital transformation and holds a BSc from Loughborough University.

He led the integration of John Lewiss trading, product, design, and experimentation teams into a unified structure of 200 people.

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Experience
24 Years
Current Role
eCommerce & Digital Director
Job Level
Mid-senior
Location
Farnham, England, United Kingdom
Personality Overview

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Priorities

Topics Steve cares about

eCommerce Growth
He grew John Lewis's eCommerce business from £2bn to £2. 8bn and was key in increasing Dunelm's digital sales from 7% to 30% of total retail sales.
Digital Transformation
He re-platformed Dunelm to in-house microservices and integrated multiple digital teams at John Lewis, showing a focus on modernizing business operations and technology.
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Career

Work history

7-2024
eCommerce & Digital Director
John Lewis & Partners
5-2021 - 7-2024
Online Trading Director
John Lewis & Partners
7-2016 - 5-2021
Digital Director
Dunelm
1-2012 - 6-2016
Digital Director - BHS
Arcadia Group Ltd
12-2007 - 12-2011
Head of Ecommerce - Group, Burton, Evans & BHS
Arcadia Group Ltd
In the press

Media appearances

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Education
1992 - 1996
BSc (Hons)
Loughborough University
1984 - 1990
Education details unavailable
Verulam School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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