Steven Hicks

Critic
DISC Type : C

Co-founder & CTO at TekWurx

London, England, United Kingdom

Overview

As Co-founder and CTO of TekWurx, Steven Hicks leverages decades of experience in IT operations, automation, and service management to simplify complex IT environments. Described by colleagues as knowledgeable, reliable, and positive, he leads the strategy for the uControl platform and is a BMC Certified Professional.

His deep expertise includes creating custom TPL patterns to identify and manage software assets for major financial institutions like JPMC.

Personality Overview

Precise

Critic

Negotiator

They enjoy working alone and do not rely on others very often.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

IT Service Management
He emphasizes ITSM as a strategic enabler for customer experience and operational resilience, particularly within the banking and financial sectors.
IT Infrastructure Visibility
His core mission is helping organizations gain complete clarity and control over their IT environments, which is the focus of the uControl platform.
Intelligent Automation
He advocates for automation that moves beyond simple tasks to solve complex IT problems at a scale and speed that humans cannot match.

Media Appearances

Steven has no verified media appearances

Work History

4-2013
Co-founder & CTO at TekWurx
4-2005
Technical Account Manager / Technical Trainer at Mibtree Ltd
Solutions Architect at Virgin Media
7-2010 - 1-2011
ESAM Team at JPMC
1-2008 - 6-2010
ADDM Support at JPMC

Education

1991 - 2000
English / Science / Advanced I.T / Design Tech from Queensmead School

More Information

Social Presence :

Prographics :

Exp : 18 Location : London, England, United Kingdom Job Level : Leadership Designation : Co-founder & CTO at TekWurx
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Insights For Selling To Steven

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Be formal and objective, they will appreciate it more
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t try too hard to build a relationship with them
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steven is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Steven

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Steven move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Steven take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Steven

Personality Compatibility


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