Stuart Gorner

Energizer
DISC Type : I

Head Of Telesales at O2’s largest UK franchise (Talk Talk Mobile Phones Ltd) at Virgin Media O2

Dudley, England, United Kingdom

Overview

Stuart Gorner is an accomplished sales leader with extensive experience in both B2B and B2C sectors, currently heading telesales for O2s largest UK franchise. Colleagues describe him as a professional, diligent, and charismatic leader, skilled in change management and exceeding business objectives. He is also a certified Lean Six Sigma Black Belt.



He holds a Lean Six Sigma Black Belt certification, highlighting his expertise in process improvement.

Personality Overview

Full Of Energy

Relationship Oriented

Believer

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Sales Team Leadership
Focuses on managing, coaching, and motivating large telesales teams in high-pressure environments to consistently overachieve on targets.
Customer Experience
Committed to delivering world-class customer service, having previously redesigned call evaluation processes to enhance the customer journey.
Process Optimization
As a certified Lean Six Sigma Black Belt, he has a proven interest in improving efficiency and implementing smarter business processes.

Media Appearances

Stuart has no verified media appearances

Work History

3-2018
Head Of Telesales at O2’s largest UK franchise (Talk Talk Mobile Phones Ltd) at Virgin Media O2
2007 - 9-2017
Area Telesales Manager at Virgin Media
2002 - 2007
Telesales Manager at Virgin Media
2001 - 2002
Digital Migration Duty Manager at Telewest Communications
2000 - 2001
Telesales Team Leader at Telewest Communications

Education

Education details unavailable from Cansfield high school

More Information

Social Presence :

Prographics :

Exp : 28 Location : Dudley, England, United Kingdom Job Level : Mid-senior Designation : Head Of Telesales at O2’s largest UK franchise (Talk Talk Mobile Phones Ltd) at Virgin Media O2
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Insights For Selling To Stuart

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stuart is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Stuart

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Stuart move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Stuart take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Stuart

Personality Compatibility


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