Subha Shrinivasan in

Subha Shrinivasan

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SVP, Global Head of Delivery and Customer Experience at Rakuten Symphony
📍 San Francisco, California, United States

Subha Shrinivasan is the SVP of Global Services at Rakuten Symphony, where she builds AI-First delivery organizations to translate complex innovation into profitable execution. A former UNIX kernel developer with a Masters in Computer Applications, she is described as a warrior and firefighter, focused on customer success.

Outside of her tech leadership role, she is a passionate advocate for female visibility in technology. Subha is an avid reader of business and psychology books, and is also a managing partner in her familys South Indian restaurant and gaming cafe.

She creates her own content, running a website where she blogs and hosts a podcast interviewing leaders on customer growth.

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Experience
25 Years
Current Role
SVP, Global Head of Delivery and Customer Experience
Job Level
Leadership
Location
San Francisco, California, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Subha cares about

AI-First Delivery
She pioneers the strategy for AI-first delivery, focusing on the execution layers required to operationalize AI in real-world deployments and turning delivery into a growth driver.
Women in Tech
A passionate advocate for female visibility in tech, she frequently speaks at global conferences to promote mentorship, growth, and visibility for underrepresented women in the industry.
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Career

Work history

5-2024
SVP, Global Head of Delivery and Customer Experience
Rakuten Symphony
4-2022 - 12-2025
Vice President of Customer Success, Cloud BU
Rakuten Symphony
1-2013
Partner
Arco-Iris Foods and Enterprises
11-2021 - 3-2024
Vice President, Global Head - Customer Success
Robin.io
10-2020 - 10-2021
Senior Director & Head of Customer Success
Robin.io
In the press

Media appearances

Sagiv Draznin and Subha Shrinivasan promoted to Senior Architecture and Customer Delivery roles. Featured in Rakuten Symphony Blog
See now
We are Symphony: A conversation with Subha Shrinivasan. Featured in Rakuten Symphony Blog
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Education
Master of Computer Applications (MCA)
Thiagarajar College of Engineering
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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