Sue Nordstrom

Examiner
DISC Type : sc

Care Manager at Care Choice

United States

Overview

Sue Nordstrom is a seasoned healthcare leader with over 35 years of experience, currently serving as a Care Manager at Care Choice. Her background as a nurse in the ICU and ER paved the way for two decades in director-level roles, specializing in case and utilization management for large hospital systems. She holds a BA and MA in Health Services Management.

Outside of her professional life, Sue is dedicated to her family, friends, and community. Her main hobbies include playing golf, cards, and games. She actively gives back by volunteering her time at a local food pantry, reflecting a deep commitment to community service.

During the COVID pandemic, Sue collaborated with physicians and ethics committees to develop policies for the appropriate allocation of limited resources.

Personality Overview

Unexpressive

Process Oriented

Status Quo Seeker

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. They are thorough and always follow a systematic approach.

Topics They Care About

Case & Utilization Management
Her career has been dedicated to this specialty, holding Director-level positions for two decades in large hospital systems.
Patient Advocacy
Her career journey was shaped by seeing care disparities and a passion for ensuring individuals get the services they need and deserve.
Healthcare Ethics
She was instrumental in developing policies with ethics committees to manage the use of limited resources during the COVID crisis.

Media Appearances

Sue Nordstrom BA, MA - Care Choice Care Management. Featured in Care Choice

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Work History

12-2024
Care Manager at Care Choice
1-2023 - 12-2024
Care Manager at Bethesda Terrace Independent Living
8-2021 - 7-2023
VP Recruitment - Healthcare at Goede Premier Recruitment
1-2014 - 7-2023
Corporate Director Case Management at Southern Illinois Healthcare
5-2012 - 7-2023
Director Utilization Management SSM STL Network at SSM Health Care

Education

Education details unavailable from Master's Degree

More Information

Social Presence :

Prographics :

Exp : 13 Location : United States Job Level : Middle Designation : Care Manager at Care Choice
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Insights For Selling To Sue

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sue is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Sue

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Sue move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Sue take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Sue

Personality Compatibility


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