Suelen Caroline

Critic
DISC Type : C

Gerente Drogatel e WhatsApp at Drogaria Araujo S/A

Belo Horizonte, Minas Gerais, Brazil

Overview

Suelen Caroline is a seasoned manager at Drogaria Araujo S/A with over 17 years of experience in sales and customer service. She currently leads the companys Drogatel and WhatsApp channels, leveraging her expertise in call center management and e-commerce. She holds an MBA from USP/Esalq.

She is a leader focused on team development and is certified in emotional intelligence. Suelen expresses deep gratitude for her companys culture and values, and proudly shares how its initiatives positively impact her family, including her son Gabriel.

Suelen is actively interested in applying generative AI to transform the digital retail experience through personalized offers and automated customer service.

Personality Overview

ROI Driven

Precise

Objective Thinker

They like to take decisions independently and do not seek others' support often.  It is very likely that they will negotiate pricing or other important terms. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

AI in Retail
She shared learnings from the Fórum e-commerce Brasil, specifically on using generative AI to automate product descriptions, personalize offers, and improve customer service.
Leadership & Development
Actively participates in leadership programs and believes leaders are directly responsible for developing their team members, sharing success stories from her experiences.
Digital Customer Service
Manages Drogaria Araujo's call center (Drogatel) and WhatsApp channels, putting her at the forefront of digital and voice-based customer interactions.

Media Appearances

Suelen has no verified media appearances

Work History

1-2026
Gerente Drogatel e WhatsApp at Drogaria Araujo S/A
1-2022 - 1-2026
Coordenadora do Drogatel e Araujo tem at Drogaria Araujo S/A
4-2019 - 12-2021
Coordenadora do Drogatel e SAC at Drogaria Araujo S/A
4-2007 - 8-2013
Supervisora de vendas na Drogaria Unifar at Drogaria Unifar
1-2005 - 1-2006
Auxiliar de faturamento at Rede Mater Dei de Saúde

Education

10-2021 - 8-2023
Pós-graduação Lato Sensu - MBA from MBA USP/Esalq
2007 - 2010
Bacharelado em Administração from Faculdades Promove

More Information

Social Presence :

Prographics :

Exp : 14 Location : Belo Horizonte, Minas Gerais, Brazil Job Level : N/A Designation : Gerente Drogatel e WhatsApp at Drogaria Araujo S/A
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Insights For Selling To Suelen

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suelen is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Suelen

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Suelen move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Suelen take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Suelen

Personality Compatibility


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