Sumathi Bhaskaran in

Sumathi Bhaskaran

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Senior Director (Contact Center Tech & Enterprise GenAI IVR & LPS Technology & Site lead) at Lowe's India
📍 Bengaluru, Karnataka, India

Sumathi Bhaskaran is a technology executive with over 26 years of experience leading engineering for major retail and travel companies like Lowes and Tesco. She specializes in eCommerce, GenAI, and contact center technology, managing teams of over 120 people. Her peers describe her as an "energetic, " "demanding, " and "enthusiastic" leader.

From a young age, Sumathi was fascinated by science and technology, inspired by movies like "Jurassic Park" and "Terminator. " Her father nurtured this interest by enrolling her in a programming course during a summer holiday, which cemented her passion for the field and led her to pursue a Masters in Computer Science.

As a child, the first thing she ever drew was a square-headed figure that her parents identified as a robot.

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Experience
28 Years
Current Role
Senior Director (Contact Center Tech & Enterprise GenAI IVR & LPS Technology & Site lead)
Job Level
Senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Decision Approach
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Priorities

Topics Sumathi cares about

Women in Technology
An outspoken advocate for creating ecosystems where women can thrive, she believes in challenging bias and creating more female role models to bridge the gender gap in leadership.
Contact Center AI
Her current role at Lowe's focuses on transforming legacy contact center systems using conversational AI, NLU, and modern CRM to personalize the customer service and sales experience.
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Career

Work history

10-2019
Senior Director (Contact Center Tech & Enterprise GenAI IVR & LPS Technology & Site lead)
Lowe's India
7-2014 - 10-2019
Head of Engineering and Technology
Tesco
5-2012 - 7-2014
Head of Engineering - General Merchandising Online Marketplace
Tesco
4-2011 - 5-2012
Programme Delivery Manager - Integration
Tesco
1-2005 - 4-2011
Senior Manager Technology
SapientNitro
In the press

Media appearances

Lowe's India on Instagram: "This week, Sumathi Bhaskaran, Senior Director (Contact Center Tech & Enterprise GenAI IVR & LPS Technology & Site lead) ...". Featured in Instagram
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Education
Master
Master of Science (Computer Science), PSG CAS
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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