Surbhi Chattkara

Visionary
DISC Type : Ds

VP Knowledge Management at Odessa

Bengaluru, Karnataka, India

Overview

Surbhi Chattkara is the VP of Knowledge Management at Odessa, with over 20 years of experience in L&D strategies, content services, and technical documentation. She is focused on leveraging AI for content operations to enhance business growth and customer satisfaction. Her colleagues describe her as supportive, sharp, and easy to work with.

Personality Overview

Fast But Thoughtful

Objective Evaluator

Early Adopter

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

AI in Content
Her current professional focus is on using AI for content operations to improve productivity and knowledge access, as stated in her professional headline and recent posts.
Knowledge Management
As the VP of Knowledge Management, she leads the practice and recently highlighted its importance as a key to the successful use of AI in organizations.
Customer Delight
A core theme in her work, she believes documentation's primary value is achieving customer delight and even drew lessons in customer-focus from a comedy show.

Media Appearances

Surbhi has no verified media appearances

Work History

4-2019
VP Knowledge Management at Odessa
4-2016 - 4-2019
Content Strategist and Curriculum Designer at Self Employed Writer, Editor, Trainer, Instructional Designer
2-2011 - 3-2016
Director, Technical Publications at GT Nexus
11-2009 - 2-2011
Documentation Editor at Informatica
2005 - 2009
Project Manager (Documentation) at Mphasis - an EDS Company

Education

1995 - 1996
PG Diploma in Journalism from Bharatiya Vidya Bhavan, Delhi
1992 - 1995
Bachelor of Arts (B.A.) from Ramjas College

More Information

Social Presence :

Prographics :

Exp : 28 Location : Bengaluru, Karnataka, India Job Level : Senior Designation : VP Knowledge Management at Odessa
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Insights For Selling To Surbhi

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Surbhi is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Surbhi

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Surbhi move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Surbhi take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Surbhi

Personality Compatibility


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