Suresh John
Commander · DISC type DSuresh John is the Vice President of Customer Experience at Flipkart, bringing over 20 years of expertise in CX design, shared services, and large-scale transformation programs. His career includes leadership roles at Amazon and Citi, with a proven track record of managing large, multicultural teams. He holds a PGDM from Symbiosis Centre For Management & HRD.
He is passionate about empowering his teams to act with empathy and conviction, going beyond policy to do what is right for the customer. Suresh values a "can do" attitude that breaks through technology and resource barriers to solve customer problems at scale.
During his time at Citi, he was responsible for setting up the entire Middle East CitiPhone site.
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They take a lot of pride in personal achievements. They respond well to strong and respectful communication. More than the product, they care about the impact of the product.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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