Suresh John
Login to view DISC.Suresh John is the Vice President of Customer Experience at Flipkart, bringing over 20 years of expertise in CX design, shared services, and large-scale transformation programs. His career includes leadership roles at Amazon and Citi, with a proven track record of managing large, multicultural teams. He holds a PGDM from Symbiosis Centre For Management & HRD.
He is passionate about empowering his teams to act with empathy and conviction, going beyond policy to do what is right for the customer. Suresh values a "can do" attitude that breaks through technology and resource barriers to solve customer problems at scale.
During his time at Citi, he was responsible for setting up the entire Middle East CitiPhone site.
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