Suresh Ramanathan

Observer
DISC Type : ci

Vice President, Data & AI at TTEC Digital

Bedford, Massachusetts, United States

Overview

As Vice President of Data & AI at TTEC Digital, Suresh leads the creation of AI/ML-powered customer experience solutions. A graduate of the University of Missouri-Columbia, his expertise spans big data analytics, MLOps, and multi-cloud architecture, focusing on deploying scalable applications to enhance customer interactions.

Suresh is focused on using generative AI to turn unstructured customer data into actionable, real-time insights that transform business operations.

Personality Overview

Example Seeker

Value Driven

Curious

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

AI in Customer Experience
His core professional focus is designing and deploying AI/ML solutions to enhance the customer experience (CX) at an enterprise scale.
MLOps Platforms
His career progression at TTEC Digital highlights a deep expertise in building and managing MLOps platforms for efficient model deployment.
Actionable Analytics
He is focused on leveraging generative AI to transform unstructured data from customer interactions into concrete, actionable business insights.

Media Appearances

Suresh Ramanathan | TTEC Digital. Featured in TTEC Digital (official website)

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Suresh Ramanathan, Executive Director of Data Informatics, TTEC Digital. Featured in TTEC.com (author profile)

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Work History

7-2022
Vice President, Data & AI at TTEC Digital
1-2019 - 7-2022
Executive Director, ML Platforms, Data/ML Engineering at TTEC Digital
1-2017 - 1-2019
Director, ML Platforms, Data/ML Engineering at TTEC Digital
1-2009 - 12-2016
Senior Manager, Data/ML Engineering at TTEC Digital
3-2008 - 12-2008
Senior Programmer Analyst at CVS Health

Education

2002 - 2004
Master of Science (M.S.) from University of Missouri-Columbia
1998 - 2002
Bachelor of Engineering (B.E.) from University of Madras

More Information

Social Presence :

Prographics :

Exp : 21 Location : Bedford, Massachusetts, United States Job Level : Senior Designation : Vice President, Data & AI at TTEC Digital
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Insights For Selling To Suresh

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suresh is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Suresh

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Suresh move?

  • They like to analyze well and then make their decisions.
  • Can Suresh take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Suresh

Personality Compatibility


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